Title Processor

Work Location:

On-site

PURPOSE:

The Title Processor is responsible for the centralized coordination, storage, verification, and release of vehicle collateral titles for all IMCU locations. This role supports branch and lending teams by ensuring titles are accurately tracked, properly coded, released timely after loan payoff, and resolved when issues or delinquencies arise, while maintaining compliance with state BMV requirements.

• Supervise centralization of all IMCU vehicle titles
• Create files and collect titles from ALL IMCU locations
• Build relationships/contacts with local BMV and become comfortable with other states policies as needed
• Release titles after given time according to daily loan paid off report, as well as branch requests
• Code titles received as delivered to job location
• Respond to lending personnel, in timely manner, when questions/request received.
• After initial collection of titles, begin verifying newly arrived titles by matching with system information.
• Assist branches with titles considered troubled or delinquent
• Hours of operation – same as branch
• May be required to work Saturdays

• High School diploma or equivalent
• 12 months credit union experience/customer service experience or equivalent
• 6 months processing vehicle titles
• Excellent communication skills
• Completed all required internal training