Credit Enablement & Communications Specialist

Credit Enablement & Communications Specialist

The Credit Enablement & Communications Specialist role supports Credit Risk Management by coordinating, delivering, and maintaining credit-related communications and training across the bank. This is an individual contributor role with no direct people management responsibilities.

The role supports the Chief Credit Officer, Credit Executives, and partners closely with Credit Policy, 2nd line Risk management, Regulatory and Compliance, and our Learning & Development team to ensure credit policies, procedures, and updates are communicated clearly and applied consistently. This person will be expected to enhance engagement with the credit organization, create, and elevate the team's visibility within the business, and promote talent development.

In addition, this person will be expected to formalize a regular communication rhythm with the Credit Risk Management organization and take responsibility for the creation and/or coordination of credit-related materials for update meetings and off‑sites.

This position is well‑suited for someone with an advanced background in communication and presentation skills and tools, who also has experience in credit and enjoys organization, collaboration, and turning complex information into clear, usable guidance.

Salary Range

The salary range for this position is $81,700 - $165,100 per year plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

• Establish ongoing communication materials for Credit Risk Management organization that drive engagement and support culture building
• Coordinate and maintain credit training programs for lenders, credit analysts, and credit officers
• Support onboarding and ongoing education for credit‑related roles
• Communicate credit policy updates, procedural changes, and regulatory guidance
• Prepare and maintain training materials, presentations, job aids, and internal documentation
• Schedule and organize in‑person and virtual training sessions
• Track training participation and completion for credit staff
• Partner with Credit Policy, Credit Risk Management, 2nd Line Risk, Compliance, and Learning & Development on training initiatives
• Gather feedback and recommend improvements to training content and delivery

Openly and effectively communicates with others.

• Effectively and transparently shares information and ideas with others.
• Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain.
• Unites others towards common goal.
• Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.

Seeks deeper understanding and takes action.

• Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.
• Collaborates and seeks to understand the root causes of problems.
• Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.
• Takes action that is consistent with available facts, constraints and probable consequences.

Seeks to understand and embrace change.

• Actively seeks information to understand the rationale, implications, and impact for changes.
• Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change.
• Willing to act quickly, learn and adjust as needed.
• Identifies and recommends changes to leadership to improve performance.

• Skilled in the development of communications plans for business enablement.
• Working knowledge of commercial credit and underwriting concepts.
• 2-4 years of experience in banking, credit, risk, training, or a related area
• Strong written and verbal communication skills
• Must be highly proficient in creating PowerPoint presentations and word documents.
• Experience with Co Pilot
• Highly organized with strong attention to detail
• Comfortable managing multiple initiatives and recurring processes
• Experience in a regulated financial services environment preferred
• Bachelor's degree in Finance, Business, Communications, or a related field

• Experience supporting credit, risk, or lending teams
• Prior involvement in training coordination or internal communications
• Familiarity with bank credit policies and procedures

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse…