Client Operations Support - Sr Professional

Job Title

Client Operations Support – Sr Professional I

Client Operations Support – Sr Professional I manages day‑to‑day support for a defined client base and coordinates with internal production, technology, and development teams to deliver accurate, timely outcomes. This role supports client relationships, reconciles production activity, and validates work completed through the production facility. The position helps maintain service continuity, issue resolution, and clear communication across internal and client‑facing stakeholders.

• Manage daily interactions for an assigned client portfolio and serve as a primary contact for operational questions, service requests, and issue resolution.
• Coordinate work across production, technology, development, and internal support teams to audit and complete client deliverables accurately and on time.
• Reconcile and validate daily production activity, transactions, and output to confirm completeness, accuracy, and adherence to service requirements.
• Develop and maintain working relationships with client contacts through clear follow‑up, regular communication, and timely updates on open items.
• Research service issues, analyze root causes, and deliver resolution options that align with product capabilities, operational requirements, and client needs.
• Process high volumes of transactions and related information with accuracy, attention to detail, and adherence to established timelines.
• Prepare reports, activity logs, client updates, billing support details, quotes, and reconciliation records using Microsoft Excel and other standard business tools.
• Responsibilities listed are not intended to be all‑inclusive and may be modified as necessary.

• 4+ years of experience in client operations, account support, production support, or service delivery within a financial services, payments, print, mail, or related operational environment.
• 4+ years of experience managing client requests, resolving service issues, and coordinating work across internal business and technical teams.
• 4+ years of experience performing reconciliation, transaction validation, reporting, or other detail‑oriented operational controls using Microsoft Excel and Microsoft Word.
• Experience supporting large client accounts, prioritizing multiple work streams, and communicating status, risks, and resolution steps in writing and verbally.
• Ability to analyze operational issues, research root causes, and recommend practical solutions using data, product knowledge, and documented processes.
• Bachelor’s degree or higher, or equivalent combination of education, related experience and/or military experience.

• Experience supporting print, mail, document, or production facility operations.
• Experience using Microsoft Access or Microsoft PowerPoint in support of reporting, presentations, or operational analysis.
• Experience preparing client quotes, billing support, or account‑level financial reconciliations.
• Knowledge of financial services products, transaction processing, or client service operations.

• This role is on‑site Monday through Friday. Fiserv considers in‑person collaboration to be an essential part of this role as in‑person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• This role requires frequent moving, lifting, carrying, pushing, or pulling up to 40 pounds.

Approximately 0% travel off‑site or to other office locations is expected.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

• Fuel Your Life program to support your physical, financial, social, and emotional well‑being
• Paid holidays and generous time away policies
• No‑cost mental health support through Employee Assistance Programs
• Living Proof program to recognize…