Consumer Banker III; Speedway

Overview

The Consumer Banker works with existing FFB clients and prospects new ones to deepen client relationships and drive business through direct booking and referrals to internal partners such as Mortgage, Wealth, Small Business Banking, Commercial, and Treasury Management.

• Perform necessary functions to open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow‑up.
• Partner with internal constituencies to bring appropriate expertise for service or solutions.
• Ensure client follow‑up calls are conducted within the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone and email.
• Model leadership and alignment with First Financials Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Track, report, and communicate business results and activities to the FCM partner.
• Work with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships and provide a FIRST Class Client Experience.
• Act as a client’s personal trusted advisor using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience through site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals set by management by collaborating with teams, District, and lines of business.
• Provide digital assistance and service to clients utilizing the bank’s online offering.
• Maintain knowledge of all bank products, processes, and procedures.

• 3–4 years of experience coaching and/or mentoring in a retail environment.
• 3–4 years of personal experience in sales and service with a track record of achieving sales and service goals in a retail environment.
• 3–4 years of demonstrated success in achieving performance goals.
• High school diploma or GED.
• 4–5 years of related experience and/or training; or an equivalent combination of education and experience.
• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.
• Ability to serve a wide variety of client needs according to bank policy and procedures.
• Ability to lead teams and outside sales efforts.
• Works with limited supervision, follows established guidelines, and applies guidelines with proficiency.

• Supports the management needs for the FCM.
• Supports the management needs of market leadership.

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures, including Bank Secrecy Act, Anti‑Money Laundering, OFAC, and Suspicious Activity reporting requirements, and all lending and deposit compliance requirements.

• Transaction Processing & Regulatory Understanding
• Client Conversation Workshop 1.0
• Client Conversation Workshop 2.0
• Consumer Banking Certification:
  Intro to Networking, COI and Community Development
• Consumer Banking Certification:
  Business Management Tool & Resources (First Force Training)
• Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification:
  Loan Application and Communication
• Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification:
  Estates, Trusts & Power of Attorneys
• Consumer Lending Certification:
  Understanding Credit Reporting, DTI, T‑Chart
• Consumer Lending Certification:
  Understanding Underwriting & Processing
• Consumer Lending Certification:
  Understanding Tax Returns, Financial Statements & Schedules
• Small Business Business Deposit Certification:
  Treasury, Public Funds, IOLTA/IOTA, DACA
• Small Business Client Conversation Business Lending Certification:
  Intro Understanding Business Credit, Underwriting & Products
• Work Life Work Life…