Credit & Collection Analyst - Indianapolis

Position

Credit & Collections Analyst – Indianapolis, IN

• Take full responsibility for all accounts receivable by establishing collection priorities within an assigned portfolio to achieve or exceed collection targets with minimal supervision.
• Proactively engage with customers via phone and email to identify reasons for overdue payments and secure payments.
• Record customer information and the status of collection efforts using SAP or other approved software.
• Research payment discrepancies, reconcile accounts, and document disputed items.
• Deliver complex messages while maintaining positive relationships with customers.
• Manage daily order releases and escape held orders as necessary per credit policy to resolve payment issues.
• Analyze customer financial data to assess default and collections risk and proper exposure aggregation.
• Underwrite customer credit limits and approve new equipment opportunities.
• Follow established credit policies and procedures to ensure compliance with internal controls and auditing requirements.
• Negotiate payment plans that meet both sales and cash flow objectives when necessary.
• Negotiate settlements for disputed items to minimize write‑offs.
• Escalate accounts to credit management and external collection agencies as needed.
• Maintain relationships with internal stakeholders.
• Perform other credit and collection duties as assigned.
• Embrace artificial intelligence tools to streamline workflows and amplify analytical impact.

• Bachelor’s degree in accounting, finance, or equivalent business experience.
• Minimum of 4 years of professional experience in collections and credit risk assessment.
• Strong organizational, negotiation, persuasive, and follow‑through skills; self‑starter.
• Advanced experience with SAP is preferred.
• B2B collection commercial experience.
• Experience with government entities is a plus.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft and Google software, with intermediate Excel skills.
• Ability to prioritize multiple tasks effectively.

Expected salary range based on the primary location of Indiana: $60,900–113,100. Actual pay will be determined based on experience, qualifications, geographic location, and other job‑related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. This position also qualifies for benefits described at the provided link. Relocation benefits are not available for this job posting.

Roche is an equal‑opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company’s policy prohibits unlawful discrimination, including but not limited to discrimination based on protected veteran status, individuals with disabilities status, and is consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing the form Accommodations for Applicants.