Electronic Banking Services Representative

Electronic Banking Services Administrator

Full-Time | On-Site | Middlebury, Indiana

Do you enjoy helping people while working with today's banking technology?

• Are you someone who thrives at the intersection of customer service, banking, and technology?
• Do you enjoy solving problems, learning new systems, and helping others make the most of digital tools?

If so, First State Bank may have the perfect opportunity for you.

First State Bank is a community bank headquartered in Middlebury, Indiana. We are committed to serving the communities where we live and work while providing the technology, convenience, and personal service our customers expect. As we continue to grow, we are looking for an Electronic Banking Services Administrator to join our team and help customers successfully navigate our expanding suite of electronic banking products and services.

This position offers an excellent opportunity for someone who enjoys technology, values customer relationships, and wants to build a rewarding career in electronic banking and financial services.

As an Electronic Banking Services Administrator, you will play an important role in supporting and maintaining the electronic services our customers use every day.

Responsibilities include:

• Perform daily maintenance of electronic banking products and services.
• Assist with the setup, implementation, and activation of customer technology solutions.
• Respond to incoming phone calls, emails, and other customer inquiries regarding First State Bank's electronic banking services.
• Troubleshoot technical issues and work toward timely resolution.
• Research customer concerns and provide updates regarding service requests and issue resolution.
• Collaborate with other First State Bank team members to complete customer requests and resolve complex issues.
• Work closely with the Electronic Banking and Operations teams to support new technology initiatives and product enhancements.
• Contact customers or prospects who have requested information regarding First State Bank electronic banking services.
• Assist with audits, reviews, and documentation requirements related to electronic banking products and services.
• Prepare equipment, materials, and documentation needed for customer installations and service calls.
• Maintain accurate records and documentation related to assigned responsibilities.
• Adhere to all Bank policies, procedures, security standards, and applicable regulatory requirements.

Qualified candidates should possess:

• A genuine desire to help others and provide outstanding customer service.
• A minimum of one year of banking experience.
• Comfort and confidence working with current technology and digital banking platforms.
• The ability to quickly learn new applications and effectively explain them to others.
• Strong problem-solving skills and attention to detail.
• The initiative to work independently and complete tasks accurately and efficiently.
• Excellent verbal and written communication skills, including active listening.
• The ability to provide clear instructions and confirm customer understanding.
• Knowledge of Microsoft Office applications.
• Knowledge of online and mobile banking products.

• Experience with iPhone, Android, and iPad settings and troubleshooting.
• Knowledge of browser settings and functionality in Google Chrome, Mozilla Firefox, and Microsoft Edge.

At First State Bank, we believe our employees are one of our greatest strengths. We are proud to offer a supportive, team-oriented environment where employees can grow professionally while making a positive impact in the communities we serve.

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid vacation, holidays, and personal time
• Employee wellness and assistance programs
• Ongoing training and professional development opportunities
• Career growth within a growing community bank
• A collaborative and community-focused workplace culture

Specific benefit offerings are subject to applicable plan terms and employee eligibility requirements.

This job description is not intended to be a complete list of all duties, responsibilities, or qualifications associated with the position. Additional duties may be assigned based on the needs of the department and the Bank.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

First State Bank is an Equal Opportunity Employer.