Client Service Associate

Overview

At Edelman Financial Engines (EFE), we guide people with the financial advice they need to thrive. Our culture is grounded in core values:
Client First, One Team, Respectful Candor, and Endless Curiosity. We are committed to managing our clients’ investments by truly understanding them as people first and delivering advice, strategies and solutions that help them feel confident about their plans for today, tomorrow, and the future.

As a member of the Client Services team, you will partner with the Financial Planner to provide a high‑level level of customer service to our clients.

• Coordinate client meetings, including greeting clients, appointment preparation, and supporting the completion of required paperwork.
• Supervise client account activity, researching and resolving issues.
• Prepare and review all new account paperwork to ensure documents are complete and in good order.
• Verify accounts are traded into the accurate model and aid operation teams as needed, including supervising incoming rollovers, other investment funding, and transfers to ensure all applicable accounts are moved.
• Document key client achievements and other relevant data into systems that will assist in future client interactions.
• Maintain risk awareness and compliance; identify problems in a timely manner while aligning with standard resolution policy, the established corporate process, and regulatory procedures.
• Support the firm’s initiatives, assist with any company‑wide projects and activities, and attend functions as needed.
• Participate in projects, task forces, councils, and product rollouts to ensure CSA voice is represented.

• Two years of relevant experience (Registered Investment Advisor or Broker/Dealer) is preferred.
• Bachelor’s degree or equivalent experience preferred.
• Good understanding of finance and investment markets/securities.
• Critical thinking, attention to detail, and multi‑tasking skills required.
• Ability to adapt to changes in the work environment, handle challenging demands, and work with frequent change, delays, or unexpected events.
• Position requires a high level of confidentiality.

The expected base salary range for this role nationally is $50,000 – $65,000. In addition to base pay, you will be eligible for an annual target cash bonus and other cash bonuses based on personal, team, and firm results.

Edelman Financial Engines encourages success based on our individual merits and abilities without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, pregnancy, marital status, domestic partner or civil union status, national origin, citizenship, ancestry, ethnic heritage, genetic information, age, legally recognized disability, military service or veteran status.

Accommodations are modifications or adjustments to the hiring process that would enable you to fully participate. If you need assistance to accommodate a disability, you may request one at any time.