Commercial Asset Associate; Small Business Administration Claims Specialist

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Commercial Asset Associate (Small Business Administration Claims Specialist) within PNC's Commercial Asset Team (CAT) organization, you will be based in Indianapolis, IN.

The SBA Specialist serves as the primary point of contact between the Bank and the Small Business Administration (SBA), managing delinquent and liquidating SBA loans to ensure compliance, accurate reporting, and preservation of loan guarantees. This role oversees the SBA guarantee purchase process, works closely with relationship managers and the SBA to maximize recoveries, and supports loans through liquidation and charge-off.

The specialist also maintains detailed tracking and reporting of all submitted and purchased loans, ensuring timely follow-up, payment application, and adherence to SBA requirements.

Manage delinquent SBA loans, maintain SBA reporting and records, process liquidation activities, and serve as the primary SBA liaison. Prepare and submit SBA guarantee purchase packages, research supporting documentation, negotiate guarantee purchases, and coordinate loan charge-off activities. Maintain expertise in SBA lending programs, servicing requirements, liquidation procedures, SOP guidelines, and bankruptcy processes. Track loan activity from submission through final resolution, monitor outstanding SBA payments, and ensure accurate internal reporting and compliance.

Gathers financial data, prepares analysis and develops workout strategy and alternatives for a portfolio. Reviews relevant documents and transaction deal structure. Negotiates workout options with customers to reduce risks and losses. Works with internal and external business partners and borrowers to better secure collateral coverage. Adheres to established policies, procedures and regulations. Evaluates an asset or the customer’s cash flow, balance sheet, long-term business plans and other relevant financial information.

Works with internal and external business partners on negotiations and documentation to mitigate risk.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk
- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Asset Management
• Capital Management
• Commercial Lending Training
• Corporate Finance
• Decision Making
• Financial Accounting
• Financial Management
• Financial Operations
• Investment Strategies
• Revenue Recognition

• Accuracy and Attention to Detail
• Analytical Thinking
• Collateral Management
• Credit Analysis and Verification
• Data Gathering and Reporting
• Effective Communications
• Financial Statement Analysis
• Negotiating
• Problem Solving
• Regulatory Environment
  - Financial Services

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

• Bachelors
• Certifications No Required…