District Consumer Banker II

Position Overview

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

• Perform necessary functions to open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Align daily activities with The First Financial Bank Experience (FFB Experience) and partner with internal constituencies to bring appropriate expertise to the client.
• Ensure client follow‑up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards and support clients transact business within the branch, drive‑thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• Adhere to all compliance and regulatory procedures and partner with District Specialists to execute against retail strategies to attract, retain and grow core client relationships.
• Act as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals set by management through collaboration with the District and lines of business.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
• Stay informed and up to date on all bank products, processes and procedures, especially those that are most complex.
• Daily travel shall not exceed 60 miles per day; travel between banking centers and mileage reimbursement above current commute will qualify for business related reimbursement.

• 3–4 years of client service experience in a retail environment.
• 3–4 years of sales and service experience with a proven track record of achieving sales and service goals in a retail environment.
• High school diploma or general education degree (GED) is required.
• Ability to obtain notary authorization.
• Strong level of bank product knowledge and solid sales skills.

• Level of complexity and scope: advanced product knowledge across multiple business lines.
• Degree of independence and decision‑making: ability to act autonomously in client interactions.
• Supervisory responsibilities:
  
  experience in leading or mentoring teammates.

• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes Bank Secrecy Act, Anti‑Money Laundering, OFAC, Suspicious Activity reporting requirements, and all other lending and deposit compliance requirements.

$18.00 – $20.67 per hour

Benefits include a range of programs that support associate wellbeing. Eligibility for incentive payment is available for all roles except Co‑Op, Intern, or Student positions.

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

We are an equal opportunity employer. We are not prohibited from discriminating against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E-Verify Employer.