Payment Operations Analyst

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

The Payment Operations Analyst supports the newly established Payment Operations function within CSH Business Operations as the client's e-commerce platform stands up in-house consumer payment infrastructure. This role is responsible for reconciling consumer payment transactions, supporting chargeback and dispute case management, monitoring fraud and payment risk, and producing key performance reporting.

Note:

This role is distinct from traditional Accounts Payable/Vendor Invoice Processing. Target candidate backgrounds include payment operations, e-commerce trust & safety, or merchant risk/dispute analysis.

• Transaction & ERP Reconciliation:
  Reconcile consumer transactions (patient payments via Vendor Systems → SAP) to ensureaccurateandtimelyrecording; verify details andidentifydiscrepancies. (Distinct from vendor invoice processing)
• Dispute & Chargeback Management:
  Handle chargeback and dispute case work escalated from the call center or flagged directly in the vendor dashboard using card network reason codes (Visa/Mastercard).
• Fraud & Risk Monitoring:
  Monitor fraud and risk tools within vendor systems, specificallyutilizingIP-address-based fraud detection to evaluate payment risks and prevent anomalies.
• Reporting & Auditing:
  Produce volume and performance metrics (authorization rates, dispute win/loss ratios, refund volume) previously hand-assembled; generate analytical reports andparticipateinpayment financial audits.
• Discrepancy Resolution &
  
  Collaboration:
  
  Investigate and resolve complex payment issues,facilitating refunds or adjustments in collaboration with customers, internal departments, external payment processors, and financial institutions.

• Analytical Thinking:
  Strong capacity to interpret payment data, evaluate volume trends,identify root causes of discrepancies, and make informed decisions.
• Problem Solving & Agility:
  Comfortable navigating ambiguity within a newly formed function; capable of troubleshooting complex transaction errors.
• Attention to Detail:
  
  High levelof accuracy in processing, auditing, and reconciling financial transactions.
• Effective Communication:
  Ability to collaborate seamlessly with internal teams, third-party software vendors, payment processors, and financial institutions.

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, ora related field.

• Required:
  
  3–5 years as a Payment Operations Analyst or an equivalent role.
• Required:
  
  Hands‑on experience with Payment Service Provider (PSP) platforms (e.g., Adyen, Stripe) and their native reporting/dashboard tools.
• Required:
  
  Working knowledge of SAP or similar enterprise ERP systems for reconciliation and financial reporting.
• Required:
  
  Advanced Microsoft Excel skills;proficiency with payment gateways, processors, and automated reconciliation software.
• Preferred:
  Experience in pharmaceutical, healthcare, or another highly regulated industry.
• Preferred:
  Experience supporting a newly formed team or function.