Revenue Tax Specialist

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Department of Revenue team is comprised of over 700 staff that are located in 13 locations across the state of Indiana. We work collaboratively with the Indiana Governor's office, the General Assembly, state agencies, individuals, business owners, corporations, tax practitioners, and a variety of tax program participants to administer Indiana's tax laws. DOR administers over 65 tax types and annually processes nearly $21 billion of tax revenue.

Our mission is to serve Indiana by administering tax laws in a fair, secure, and efficient manner.

This position is part of our Taxpayer Advocate's office. The Taxpayer Advocate Office (TAO) at DOR helps Indiana taxpayers with complex problems who have already talked to Customer Service or the Payment Services Division. In this role, you will work multiple case types, support inbound call queues for multiple areas, and respond to messages sent through DOR's InTime portal.

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

The essential functions of this role are as follows:

• Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within agency, other state agencies.
• Review accounts and properly apply payments to taxpayer accounts as needed.
• Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities.
• Review and close files paid in full, dismissed, or discharged.
• Create billings/liabilities in DOR’s software and database applications according to court orders. abates penalties and interest accordingly.
• Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
• Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.

• Audit Desk & TRIU:
  Work as part of the Department’s Taxpayer Risk Investigations Unit to deter, detect and prevent tax fraud. Perform variety of duties related to the detection and prevention of identity theft/tax fraud. Research and analyze potentially fraudulent tax returns from a variety of sources concerning a variety of tax types.
• Bankruptcy:
  Provide technical assistance, knowledge, and research of information to ensure compliance with the Federal Bankruptcy Code and state laws and procedures, maximizing the State’s portion of distributions to mitigate collection losses, efficient and effective protects the interest of the Department within the bankruptcy proceedings, and addresses taxpayer’s bankruptcy related issues.
• Audit Support:
  Assist auditors in preparation of audit work papers, research, and computer system support to ensure customer accounts are correct and accurate.
• Customer Service
  • Taxpayer Advocate:
    Specialist in the Advocacy Office providing research and critical responses to disclosure requests and advocate cases that include hardship,…