Senior Teller

We are committed to creating a workplace that encourages equal opportunity and values the diversity each employee offers to our credit union. We foster development by offering interactive training and learning opportunities. We are committed to building a culture that is fun, flexible, and people-centered. Our goal is to provide a rich environment and nurture our employees' skills.

We are looking for individuals who want to help us maintain the status of a top-notch company. Come join our team!

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Position:Senior Teller

Location: 5455 W 86th Street

Indianapolis, IN

Job :185

# of Openings:1

POSITION: Senior Teller

DEPARTMENT: Retail Operations

REPORTS TO: Branch Operations Manager

PAY GRADE: 7

FLSA STATUS: Non-Exempt

WORK STYLE: In-Office

LOCATION:5455 West 86th Street, Indianapolis, IN, 46268

PURPOSE: The primary purpose of this position is to fulfill Financial Center First Credit Union’s vision of inspiring financial wellness. The position must deliver high-quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.

The Senior Teller will manage deposits, withdrawals, and other financial interactions while providing excellent member service. The Senior Teller will also assist in managing and coaching tellers, the operation of the teller line, and coaching tellers to identify and capitalize on opportunities to promote and refer new services or products that will benefit the member’s financial life.

ESSENTIAL DUTIES & RESPOSIBILITIES:

• Assists with training and supervises the duties of tellers, coordinating their workflow and assisting on the teller line. Ensure that all tellers act professionally.
• Observes performance of Teller activities and cross-selling techniques and assists the Branch Operations Manager in developing the Teller team through coaching, training, guidance, and staff motivation.
• Reports shortages and overages daily and submits to the Branch Operations Manager for review. Assists in the daily balancing of the tellers, the vault, and the branch.
• Orders the appropriate amounts and types of cash for the Branch and supplies tellers with daily cash and other necessary supplies. Maintains proper documentation of all currency received and disbursed.
• Assists with implementing and adherence of branch procedures and security protocols.
• Able to assume some duties of the Branch Operations manager if needed.
• Demonstrate efficiency with financial transactions for checking, savings, and borrowing: receives funds, posts transactions, and pays out funds as requested. Verbally confirm intended transactions with members to assure needs are met.
• Enters transactions into the Credit Union system, recording all transactions and producing member receipts. Receives loan payments and savings deposits from members, addresses inquiries on accounts, records amounts and dates of payments and other significant information, checks member calculations, and validates checks and/or counts cash payments.
• Identifies and capitalizes on opportunities to promote and refer new services or products that will benefit the member’s financial life.
• Research, troubleshoot, and resolve member and internal inquiries regarding policies, practices, and products.
• Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies.
• Educate and coach members on how to use electronic services (online, mobile, and ATM) so they can bank conveniently.
• Assists with completing opening and closing procedures such as processing night drop, ATM, and daily MSR scanning.
• Daily opens and closes the teller terminal, maintains the proper amount of currency in the drawer, accounts for assigned cash, checks, and other monetary instruments and transactions.
• Maintains a neat and orderly work area and ensures that all non-negligible and confidential records are properly secured.
• Adheres at all times to applicable policies, including check cashing, identification, and security.
• Participate in community events supported by the Credit Union Performs other duties as…