Customer Service Rep, Mortgage Origination

Location: Indianapolis

# Customer Service Rep, Mortgage Origination Apply
** Job#: 3046044
***
* Job Description:

** Customer Service Rep, Mortgage Origination
*
* Location:

** Indianapolis, Indiana (Onsite)

Role Overview We are seeking full-time Mortgage Origination Professionals for the FHA Resource Center in Indianapolis, IN. In this role, you will support the US Department of Housing and Urban Development (HUD) and its mission. As a Mortgage Origination Customer Service Representative, you will use your mortgage background to assist customers, expand your knowledge of Federal Housing Administration (FHA) mortgage policies, and make a difference in the lives of others.

Key Responsibilities
* Provide excellent customer service by answering calls and emails from the lending industry and the public on FHA guidelines and procedures.
* Utilize knowledge of the mortgage industry to locate answers in a knowledge database to address client requests.
* Follow standard operating procedures for various topics, systems, and contact channels.
* Document all contacts in a database.
* Maintain current knowledge of FHA mortgage processes and procedures.
* Work an 8-hour shift between 7:30 AM and 6:30 PM ET, based on business needs at the time of hire.

Required Qualifications
* High School diploma or General Educational Development (GED) certificate.
* 2+ years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer, etc.).
* 1+ years of contact center or telephone customer service experience.
* Ability to navigate multiple computer systems and applications and utilize search tools.
* Strong time management skills and dependability.
* Effective written and verbal communication skills, including telephone etiquette.
* Keyboarding proficiency of at least 40 words per minute.

Preferred Qualifications
* Knowledge of or background in FHA guidelines preferred
* Bilingual proficiency in English and Spanish (verbal and written) a plus
* Experience in an omnichannel contact center environment desired
** PLEASE NOTE**:
Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth…