Relationship Banker I

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

RELATIONSHIP BANKER DUTY SUMMARY

The position of Relationship Banker I is responsible for fulfilling our mission of providing customer care, quality service and community support while building lasting customer relationships by providing personalized financial guidance and offering tailored product solutions that help clients achieve their goals.

1. Supports both teller and platform functions; focuses on learning and providing excellent customer service.

2. Accurately processes teller transactions and resolves basic customer inquiries.

3. Identifies and refers simple sales opportunities while adhering to compliance and operational standards.

4. Builds foundational banking, digital, and referral skills to progress toward relationship management.

5. Operates personal computer and transaction scanner to process account activity, determine balances, and resolve problems within given authority.

6. Reports malfunctions of equipment as directed.

7. Performs official notary duties upon completion of becoming a Notary Public for the State of Indiana. All required costs associated with certification will be covered by GBC.

8. Answers telephones and directs callers to proper Bank personnel.

9. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)

10. May assist in opening and closing the vault daily; may assist in balancing vault currency and coin.

11. May type routine letters, reports and forms.

12. Maintains files, copies, scans and faxes documents, and orders and distributes supplies.

13. Treats people with respect; keeps commitments;
Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

14. Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

15. Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.

16. Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.

17. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a cash handling and/or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Caring, Professional & Responsive.
• Friendly and people oriented.
• Enjoy interacting with others face to face.
• Intermediate skills in computer operation including Microsoft Suite.
• Basic typing skills to meet production needs of the position.
• Basic math skills; calculate interest and balance…