Mortgage Loan Officer

Hoosier Hills Credit Union is seeking a Mortgage Loan Officer to help members achieve home ownership through responsible lending. In this role, you will develop and manage a mortgage pipeline, counsel members on products and eligibility, take applications, gather documentation, and coordinate with processing and underwriting to ensure timely closings. You will build relationships with members, realtors, and community partners, uphold all regulatory and policy requirements, and represent our member-focused, community-driven culture across Southern Indiana.

Responsibilities

• Originate and manage a pipeline of first and second mortgage loans for members from application through closing.
• Evaluate member needs and recommend appropriate mortgage products while ensuring responsible lending practices.
• Collect, verify, and submit complete loan documentation to processing and underwriting teams.
• Maintain knowledge of mortgage regulations, credit union policies, and secondary market guidelines.
• Develop referral relationships with realtors, builders, and community partners to grow mortgage business.
• Provide proactive communication to members regarding loan status, conditions, and next steps.
• Analyze credit, income, and collateral information to pre-qualify and structure mortgage requests.
• Participate in community and financial education events to promote home ownership and credit union services.
• Use CRM and loan origination systems to track applications, pipeline metrics, and member interactions.
• Meet production, quality, and member satisfaction goals while supporting a collaborative, member-focused culture.

Required Skills

• Mortgage origination
• Residential loan underwriting fundamentals
• Loan structuring and analysis
• Knowledge of mortgage regulations (TRID, RESPA, TILA)
• Credit analysis
• Sales and business development
• Customer relationship management (CRM)
• Financial counseling
• Loan documentation and processing
• MS Office and loan origination systems