Loan Operations Representative

• Location 615 Third St.,Covington, IN, 47932,United States
• Base Pay $18.00 - $21.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

• Phone

Location: Covington, IN
Company: The Fountain Trust Company
Job Type: Full-Time

The Fountain Trust Company, a community bank with 20 locations across Indiana and eastern Illinois, is seeking a detail-oriented and proactive professional to join our Loan Operations team. The Loan Operations Representative will play a crucial part in ensuring the smooth processing and servicing of loans, contributing to the overall efficiency and success of our loan operations.

• Customer Inquiries: Respond promptly and accurately to customer loan inquiries, providing exceptional service and support.
• Loan Transactions: Assist bank staff and customers with various loan transactions, ensuring accuracy and compliance.
• Loan Tracking: Input and maintain loan information in the loan tracking system, ensuring data integrity and up-to-date records.
• Workflow Adherence: Ensure all loans follow established workflow processes and procedures, maintaining consistency and compliance.
• Appraisal Management: Order and review appraisals, coordinating with relevant parties to facilitate timely processing.
• Closing Approvals: Approve checks for loan closings, ensuring all necessary documentation is in place.
• Escrow Management: Manage escrow accounts, including the input and tracking of auto and homeowner’s insurance, ensuring accuracy and timeliness.
• Secondary Market Loans: Oversee the servicing of secondary market loans, ensuring compliance with applicable regulations.
• Documentation Tracking: Assist with tracking required loan documentation, ensuring completeness and compliance.
• File Imaging: Scan and image loan files, maintaining organized and accessible records.
• Regulatory Compliance: Adhere to all applicable federal laws, regulations, and company policies, ensuring compliance in all aspects of loan operations.
• Confidentiality: Maintain customer confidentiality by safeguarding sensitive information.
• Additional Duties: Perform additional duties and special projects as assigned, contributing to the overall success of the loan operations team.

• Attention to Detail: Demonstrated ability to maintain accuracy and thoroughness in all tasks.
• Problem-Solving: Strong analytical skills with the ability to identify issues and implement effective solutions.
• Self-Motivation: Proactive and driven to achieve tasks independently and efficiently.
• Numerical Proficiency: Advanced ability to accurately calculate numbers and perform analytical analysis.
• Multitasking: Strong ability to manage multiple tasks simultaneously, adjusting priorities as needed.
• Technical Proficiency: High level of proficiency with email, Microsoft Office Suite, and internet applications.
• Team
  
  Collaboration:
  
  Ability to work well in a team environment, contributing to collective goals and success.
• Customer Service: Ability to provide excellent customer service over the phone, addressing inquiries and resolving issues promptly.

• Preferred: Associate’s or Bachelor’s degree in a related field.
• Alternative: Equivalent banking, finance, or accounting experience may also be considered.
• Compensation: Competitive salary commensurate with education and experience.

At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve.