Operations Specialist

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Opportunity for advancement
• Training & development
• Vision insurance

Step into an instrumental role. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. As an Operations Specialist
, you will play a key role in delivering a distinctive client experience that sets our practice apart.

We are a dynamic team of professionals dedicated to “Clients First” - engaging, informing, and empowering so that they can confidently navigate life's journey.

The Operations Specialist partners with the Operations Trading Specialist to serve as a cross-trained resource for trading and investment operations. This role focuses on delivering operational excellence through workflow management, client service support, account administration, and reporting.

• Crosstrain on trading, discretionary account management, and investment operations processes.
• Execute trades, implement account rebalances, process money movement requests, and support portfolio implementation in accordance with advisor direction and firm procedures.
• Monitor incoming funds, ACAT transfers, periodic arrangements, and other investment related transactions.
• Perform quality control reviews and operational documentation related to trading and investment activities.
• Provide back‑up support for the Operations Trading Specialist during absences, periods of increased volume, or as business needs require.

• Support client onboarding, account opening, and account maintenance activities.
• Prepare and process paperwork for client requests, including beneficiary changes, address updates, transfers, distributions, and account servicing.
• Assist with money movement requests and ensure timely and accurate processing.
• Maintain documentation and records in accordance with Ameriprise and firm requirements.
• Follow up proactively on outstanding items to ensure a positive client experience.

• Manage daily operational workflows and service requests through CRM and Ameriprise systems.
• Monitor task queues, alerts, and operational reports to ensure timely completion of activities.
• Coordinate administrative processes across advisors and support team members.
• Identify opportunities to improve operational efficiency and enhance team productivity.
• Assist with business continuity, operational projects, and process documentation.

• Adhere to Ameriprise Financial policies, firm procedures, and regulatory requirements.
• Maintain complete and accurate documentation for operational activities.
• Protect client confidentiality and ensure secure handling of sensitive information.
• Support audits, compliance reviews, and operational controls as required.

• Collaborate with advisors, operations personnel, and corporate partners to support client needs.
• Provide operational support for advisor initiatives, meetings, and client service activities.
• Serve as a resource for team members regarding procedures, workflows, and operational best practices.
• Support office-wide initiatives and special projects as assigned.

• Generate and maintain operational, client service, and business reports.
• Assist with data analysis, quality control reviews, and reporting needs for advisors and leadership.
• Verify accuracy of account information, transactions, and operational records.
• Support maintenance of client and business data across systems.

• Ameriprise Client Management and operational systems
• CRM platforms and workflow management tools
• Status…