Operations Processor Annuities products

Job Category
:
Operations in Force

Requisition Number
: OPERA
006467

• Posted :
  September 11, 2026
• Full-Time
• Hybrid

Showing 1 location

Indianapolis Tower
Indianapolis, IN 46282, USA

At One America Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

Job Summary

The Operations Associate role supports our Special Processing Team within our Individual Life Financial Services business. This role is responsible for managing various financial requests across multiple platforms, which may include performing administrative tasks associated with managing the State Life Repetitive Payment program or performing List Bill billing and reconciliation. This individual will develop expertise with core products, as well as proficiency with the team's major workflows.

The Individual Ops Processor provides quality customer service to agents, brokers, independent producers, and clients by demonstrating strong verbal and written communication skills. There is an ongoing need to learn and continuously develop your skills and improve your capabilities.

The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and consistently delivers high-quality work while meeting strict deadlines.

We are currently seeking Level I & II Representative experience.

Key Responsibilities

• Review submitted documentation for completeness, accuracy, and compliance with internal guidelines and regulatory requirements.
• Developing additional skills to learn processing several financial work items across multiple platforms.
• Maintain detailed and accurate records of all transactions, ensuring data integrity across systems.
• Investigate and resolve escalated or high-priority service requests requiring advanced problem-solving.
• Monitor workflow queues and prioritize tasks to meet service-level agreements (SLAs) and departmental targets.
• Contribute to process improvements by identifying trends, inefficiencies, and opportunities for automation or enhancement.
• Providing service that exceeds our client’s expectations.

Qualifications

• College degree or work experience in lieu preferred (insurance, operations, call center or financial services).
• High School Diploma required, or any combination of education and experience which would provide an equivalent background.
• 2+ years of experience in customer service required.
• 2+ years of experience in insurance operations, accounting operations or banking strongly preferred
• Strong analytical and problem-solving skills with the ability to work through detailed information.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• High proficiency with data entry systems, CRM or policy administration systems, and Microsoft Office Suite.
• Professional written & verbal communication skills and the ability to collaborate with internal stakeholders.

#LI-SC1

Salary Band
: 03A

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and l‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10…