Teller, Finance & Banking

We are committed to creating a workplace that encourages equal opportunity and values the diversity each employee offers to our credit union. We foster development by offering interactive training and learning opportunities. We are committed to building a culture that is fun, flexible, and people-centered. Our goal is to provide a rich environment and nurture our employees' skills.

We are looking for individuals who want to help us maintain the status of a top-notch company. Come join our team!

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Position:Teller

Location: 7101

E. 56th Street

Indianapolis, IN

Job :210

# of Openings:1

POSITION TITLE:Teller

REPORTS TO:Branch Operations Manager

DEPARTMENT:Retail Operations

PAY GRADE:6

FLSA STATUS:Part-Time, Non-exempt (Hourly)

WORK STYLE:In-Office

LOCATION:Multiple Branches

PURPOSE:

The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver high-quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.

Responsible for accurately processing financial transactions and being an effective source of information for members: in lobby and at the drive-thru window. Provides friendly, professional, confidential and effective assistance to members and other Credit Union employees, assuring a positive member experience. Identifies and capitalizes on opportunities to promote and refer new services or products, that will benefit the member’s financial life.

What success looks like during the first three months

• Able to run transactions
• Runs, reconciles, and balances cash drawer effectively
• Understanding of products and services offered at the Credit Union
• Must understand the value and importance of referrals
• Understanding of systems utilized at the Credit Union (Keystone, MyOffers, etc.)
• Adherence to company policies and procedures
• Comfortable having conversations with members and referring products

• Demonstrate efficiency with financial transactions for checking, savings and borrowing:
  • Receiving funds
  • Posting transactions and pays out funds as requested.
  • Verbally confirm intended transactions with members to assure needs are met.
• Entering transactions into Credit Union system, this includes:
  • Recording all transactions and producing member receipts.
  • Receiving loan payments and savings deposits from member.
  • Addressing inquiries on accounts.
  • Recording amounts and dates of payments and other significant information.
  • Checking member calculations and validating checks and/or counting cash payments.
• Identifying and capitalizing on opportunities to promote and refer new services or products that will benefit the member’s financial life.
• Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products.
• Refer member to appropriate staff member, if needed.
• Balancing cash drawer daily to assure accuracy in transactions and notifying supervisor regarding any outages.
• Educating and coaching members on how to use electronic services (online, mobile and ATM) so they can bank conveniently.
• Assisting with completing opening and closing procedures such as:
  • Processing night drop, ATM, and daily MSR scanning.
• Daily opening and closing of teller terminal, maintaining proper amount of currency in drawer, accounting for assigned cash, checks and other monetary instruments and transactions.
• Maintaining neat and orderly work area and ensures that all negligible and confidential records are properly secured.
• Adhering, at all times, to applicable policies, including, check cashing, identification and security.
• Participating in community events supported by the Credit Union.
• Performing…