Business Administrator

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Professional Licensing Agency is seeking an individual to help protect the health and safety of the citizens of Indiana by providing quality, efficient service to all professional licensees, applicants, and the public. The fundamental purpose of this position is to provide administrative support to the board director, the licensing board/commissions, and to directly supervise the customer service representatives’ projects across a broad scope of career opportunities.

As a State of Indiana employee, you impact the well‑being of Indiana’s communities every day.

The Licensing Analyst/Business Admin for the Behavioral Health group delivers essential administrative and evaluative support to ensure the efficient credentialing of Indiana’s Behavioral Health professionals. The purpose of the Licensing Analyst is to provide licensing services to Indiana’s workforce by processing licensure applications in a swift and accurate manner. Acting as a critical link for the State Boards in the Behavioral Health group, this role analyzes complex application data, legal clearances, and multi-state compact regulations to uphold healthcare safety standards across the state.

This position will support the Behavioral Health licensure group with the Indiana Professional Licensing Agency (PLA), managing a high-volume portfolio licenses to ensure a steady, qualified pipeline of professionals.

Preferred Experience - Associates’ level degree (or above) or minimum 2 years relevant State experience.

The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience.

• Resolve moderately complex issues related to one or more agency program areas.
• Provide guidance and delivers program assistance to businesses, agencies and individuals obtaining varying services.
• Evaluate the customers’ needs and determines the feasibility of requests and what restrictions may exist.
• Contact businesses, individuals, and other local, state, or federal agencies to confirm or collect information and/or to respond to requests for information.
• Interpret and applies agency or state policies, regulations, and procedures related to program to ensure accuracy, completeness, and conformance to program requirements.
• Issue the proper documentation, registrations, permits, licenses, or other operating authorizations.
• Investigate, research, analyze, and presents policies, processes, legislation, regulations, and rulings related to the program for resolution of more complex issues.
• Provide guidance, training, and serves as a program resource to staff, other agency personnel, public and private business partners, and the general public.
• May be required to prepare and provide testimony as a witness during administrative hearings related to an agency program .
• May analyze licensing information submitted by the public to determine whether a license may be granted, denied, or if additional information is neeed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• Specialized knowledge of program area, including pertinent rules, regulations, terminology, and related computer applications.
• Extensive knowledge of agency policies, procedures, and guidelines.
• Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees.
• Ability to understand basic to intermediate accounting principles, methods, practices, and procedures.
• Ability to…