Team Lead: Client Services - MCCC; MCCC

Overview

Agency Summary
The purpose and mission of the Marion County Community Corrections Agency is to improve the lives of citizens in Marion County through community supervision, as an alternative to incarceration, utilizing evidence-based practices and comprehensive case management while cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the citizens of Indianapolis and Marion County.

This position is responsible for assisting in the oversight and performance review of front‑line team‑members located at Marion County Community Corrections (MCCC) facilities. This includes one or a combination of processing specialists and call centre specialists who operate the call centre 24/7 for over 3,000 MCCC clients. The incumbent in this position is responsible for the supervision of clients, processing client arrivals and releases, phone calls, requests, and monitoring of GPS location.

The incumbent is responsible for assisting in the day‑to‑day operations and programming related to MCCC directly responsible for public safety, team‑member accountability, and adherence to evidence‑based practices. This position assists in making decisions related to public safety, team‑member safety, client safety and accountability to records management, maintenance and retention, and administrative services. Incumbent must effectively identify and evaluate available data to exercise sound judgement when evaluating requirements, productivity of team‑members and cost effectiveness of programmes.

Errors in judgement could cause irreparable consequences and lost work hours to the agency. The incumbent has the freedom to use judgement while assisting in policy formulation and in all types of negotiations. This position will provide assistance and assume managerial duties in the absence of the supervisor. Position is required to be on‑call 24‑hours a day seven (7) days a week and may participate on a rotation schedule.

Position reports to the Supervisor.

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

• Responsible for ensuring policies and procedures are properly enforced and are consistent with all federal, state, and local laws and regulations
• Responsible for ensuring emergency plans are in place and team‑members are trained
• Ensures internal and external problems, conflicts, and issues are dealt with appropriately through the use of investigation, fact finding, interviews, and analysis of information, including citizen and client complaints or grievances
• Prepares statistical data and reports to summarise and evaluate programme performance
• Assists in development of policies, procedures, and grant reports for the agency
• Respond to citizen and client grievances relating to the agency
• Reviews and monitors client treatment plans and programmes, schedules clients for programmes, monitors client participation, and ensures compliance to programme rules and regulations
• Attends court hearings and proceedings regarding programme candidates
• Participates in the staffing of cases to supervisors and reviews recommendations for referrals
• Conducts quality control reviews of front‑line team‑members
• Ensures the implementation and adherence to evidence‑based practices (EBP) for community corrections, including vendors
• Acts as a liaison or representative with agencies, divisions, and criminal…