Senior Director - Patient Engagement; Recruitment, Diversity & Retention

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life‑changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first.

We’re looking for people who are determined to make life better for people around the world.

The Senior Director, Patient Engagement is accountable for developing and implementing innovative, industry‑leading, recruitment & retention strategies that increase access of clinical trials to those burdened with disease and actively engage patients during their trial participation. The Senior Director will partner with and provide insights/recommendations to clinical design and development on optimization of the protocol (e.g. inclusion/exclusion criteria, schedule of activities, location of activities, patient burden, etc.)

to improve patient eligibility and achieve scientific goals. Additionally, they will seek to understand the end‑to‑end patient pathway from prior to diagnosis through conclusion of trial participation and develop effective methods of engagement, enabling continuous acceleration of clinical trial enrollment and amplifying patient retention. The Senior Director, Patient Engagement will ensure a culture of quality, inspection readiness and providing leadership to drive critical decisions for the delivery of Lilly assets.

• Accountable for collaborating with internal & external geographic leaders to understand the global healthcare environment and pathways people follow to receive care.
• Accountable for developing global strategies to reach and engage people, patients, trusted intermediaries, and physicians to develop clinical trial pathways for representative populations accelerating enrollment of the portfolio.
• Accountable for setting clear strategic global recruitment & retention goals, deliverables and associated timelines that will be systematically supervised for performance via defined metrics and measures.
• Accountable for collaborating with functional leaders to ensure appropriate prioritization and delivery of work products that increase access of clinical trials to diverse populations, accelerate enrollment, and maximize retention of trial participants.
• Accountable for supervising and assessing external innovation to ensure capabilities remain dynamic relative to the industry. They will partner with patient engagement capabilities to supervise delivery and provide critical insights to rapidly iterate and improve patient engagement.
• Responsible for leading with an agile mentality, driving efficiencies, shared learning, and influencing applicable trial design and delivery strategies across the CDDA.
• Ensure activities are driven consistent with established guidelines, procedures and in compliance with all appropriate regulations globally.

• Identify and drive procedures and shared learning across the Patient Engagement organization, CDDA and broadly in LRL.
• Enable a culture of continuous improvement to drive efficiency through process optimization, data utilization, technology and automation, innovation, people experience and capabilities, and shared learning.
• Demonstrate high learning agility with ability to anticipate and solve business needs with innovative solutions and self‑motivated to achieve high quality results in a fast‑paced environment.
• Accountable for collaborating with functional leaders to understand the patient recruitment and retention capabilities in countries in which we conduct clinical trials and incorporate applicable capabilities to optimize portfolio delivery.
• Engage in the global drug development community to ensure external learnings are incorporated into continuous improvement efforts.

• Bachelor’s degree in a scientific or health related field (or equivalent degree)
• 10 years experience in the pharmaceutical industry with drug development experience, and…