Pharmacy Technician Fulfillment Center

Location: Indianapolis

Job Description

Job Summary

Responsible for providing order processing support for fulfillment and/or provide assistance in the preparation and distribution of prescription medication via the use of the fulfillment system. Follows standard operating procedures and performs duties in accordance with Company policies and procedures.

Job Responsibilities

• Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
• Run automated machinery, sort medications, transition inventory through different workflow stages with a focus on quality control.
• Count and fill prescriptions, affix labels, pack and ship. Clean and help maintain machinery and maintain an orderly work area.
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements.
• Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
• Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

About Walgreens
Founded in 1901, Walgreens () has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

External Basic Qualifications

• High school diploma from an accredited school or equivalent GED
• Current Pharmacy Technician license/registration without restrictions in good standing with State Board of Pharmacy if required in the State in which the position is located
• Must be fluent in reading, writing, and speaking English.
• Basic knowledge of and skills using MS Windows, MS Office Suite and/or other similar operating/software programs
• Experience providing customer service to internal and external customers, including meeting quality standards for services and evaluation of customer satisfaction
• Good verbal and written communication and interpersonal skills with the ability to communication in a diplomatic and confidential manner
• Ability to lift up to 50 lbs. (pounds) in a repetitive motion, with or without accommodations

Preferred Qualifications

• At least 1 year of work experience in healthcare, specialty pharmacy, fulfillment and/or call center setting
• PTCB Certification.

We will consider employment of qualified applicants with arrest and conviction records.

Job Function

Customer Contact Center

Common Location

4132 PLAINFIELD RD,INDIANAPOLIS,IN,-M

Pay Grade

PROCS-TECH1

Pay Type

Hourly

Start Rate

16.5

Max Rate

22

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