Absence Management Consultant - Intermediate

Overview

Absence Management Consultant - Intermediate

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our HR Operations team in the role of Absence Management Consultant - Intermediate
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The Absence Management Consultant - Intermediate coordinates the administration of the Absence Management Programs. You will partner with all levels of leaders and team members to coordinate, analyze, and investigate specific information related to cases. You will review and interpret disability documentation and determine appropriate accommodations for team members. You will implement accommodations and ensure compliance with IU Health policies and federal and state leave regulations while providing instruction, guidance and excellent customer service to leaders, team members and Human Resources (HR).

The Absence Management Consultant - Intermediate makes decisions associated with appeals, approvals, and denials of accommodations based upon medical certification/documentation from the healthcare providers. You will work toward the goal of facilitating and monitoring successful return to work of team members. You will establish and maintain effective recordkeeping systems.

• Connect to Promise – Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.
• Relationship Building – Builds rapport and finds common ground with others, creating experiences and interactions where people consistently feel heard, valued and respected. Provides exemplary customer service to internal and external customers by being proactive, responsive and encouraging teamwork. Strives to build a network of contacts, both internal and external to the organization.
• Collaboration – Collaborates with others to identify business solutions. Actively contributes to their team(s), and the achievement of team and organizational goals.
• Leadership – Takes the initiative to proactively resolve issues, address concerns, identify potential risks, and improve overall processes and outcomes of moderately complex initiatives.
• Communication – Shares thoughts and information in a clear, concise and professional manner, in both oral and written communication formats. Demonstrates active listening and seeks further information to ensure clarity and understanding. Promptly responds to requests for information while obtaining guidance where needed.
• Ethical Practice – Maintains confidentiality as appropriate, earns trust and respect of others, and exhibits behaviors that express the ethical practice of a healthcare organization. Demonstrates thorough and logical thought processes to support actions / recommendations. Reports and responds immediately to unethical behavior or conflicts of interest.
• Critical Thinking – Leverages curiosity and insights to explore rationale behind decision‑making. Connects pieces of information from various sources to improve problem‑solving capabilities and recommendations. Recognizes and distinguishes questions, problems, and conflict. Leverages knowledge and experiences to ensure best practices are being implemented in day‑to‑day work.
• Execution – Addresses problems directly and implements objectives effectively. Produces on‑time, high‑quality work deliverables. Applies basic project‑management principles, and applies logical, consistent and organized standard of work practices.

Reports to :
Manager, Shared Services

Direct Reports: None

• Bachelor's degree or equivalent years of experience is required.
• CPDM (Certified Professional Disability Management) and CLMS (Certified Leave Management Specialist) preferred.
• Requires 3-5 years of…