Rehabilitation Clinical Support Associate - Riley Hospital - PRN

Hours are PRN – as needed.

Location:

Riley Hospital.

This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. It is responsible for timely and accurate resolution of patient’s accounts, obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, coordination of benefits, and communicating with payers and patients to achieve accurate financial information. It also performs accurate registration of patients, schedules recurring appointments, answers incoming calls and directs patients and visitors appropriately.

The role maintains performance improvement activities, participates in infection control, equipment training, regulatory compliance, safety programs, orders and maintains department inventory, and adheres to productivity, quality and service standards.

• Scheduling
• Insurance
• Patient interaction

Office experience required.

• High School Diploma/GED is required.
• 0–3 years of Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).