Specialist-Registration - Sleep Lab

Registration Specialist – Sleep Lab (Onsite)

Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Location: Sleep Lab
No weekends or holidays

The Sleep Lab is seeking a compassionate, organized, and customer‑focused Registration Specialist to support our fast‑paced clinical environment. In this role, you will be the first point of contact for patients and visitors—ensuring a smooth, welcoming experience from check‑in to check‑out. You will work closely with a dedicated team including registration specialists, medical assistants, nurses, providers, and leadership.

If you enjoy helping others, are tech‑savvy, and thrive in a collaborative environment, this is a great opportunity to grow in the healthcare field.

• Provide professional and timely check‑in and check‑out for all patients
• Answer incoming calls and direct inquiries appropriately
• Accurately collect and enter patient demographic, financial, and medical information
• Schedule patient appointments and coordinate flow with clinical team members
• Explain department/hospital policies, charges, and payment requirements to patients
• Validate and enter applicable charges into internal systems
• Collect payments and assist with billing‑related questions
• Communicate with internal departments; send messages and updates as needed
• Support positive patient experiences through empathy, accuracy, and efficiency

You’ll be part of a supportive team environment that includes:

• 2 Registration Specialists
• 8 Medical Assistants
• 4 Nurses
• Providers and department leadership
• Patients and internal partners across multiple departments

We take pride in our strong morale and team‑centered environment. New team members benefit from:

• A detailed onboarding process led by the manager and front office team
• Dedicated training binders with all necessary information for success
• One‑on‑one training with leadership and team members
• A workplace focused on collaboration, caring attitudes, and helping each other succeed

Required:

• High School Diploma or GED
• Strong customer service skills and caring attitude
• Ability to work effectively in a fast‑paced environment
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred:

• Prior healthcare or medical office experience
• Knowledge of medical terminology
• Ability to learn and retain ICD‑10 and CPT coding
• Ability to interpret insurance information and clinical practices

• Computer savvy
• Hard‑working and dependable
• Patient‑focused and empathetic
• Strong communicator (in person and by phone)
• Team‑oriented with a positive attitude