Rehabilitation Clinical Support Associate - Riley Hospital - PRN

Location

Riley Hospital

This position oversees patient flow from point of entry to destination and ensures timely, accurate, and professional services. The role is responsible for the timely and accurate resolution of patients’ accounts, including obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits. The candidate will communicate with payers and patients to achieve accurate financial information, handle accurate registration of patients, schedule recurring appointments, answer incoming calls, and direct patient and visitors appropriately.

The position participates in operational aspects of the department, maintains performance improvement activities as required, and participates in infection control, equipment training, regulatory compliance, organizational safety, and fire safety programs. Additionally, the role orders, distributes, and maintains designated supplies. The position adheres to departmental productivity, quality, and service standards in support of operational goals.

PRN – as needed.

• Scheduling
• Insurance verification
• Patient interaction
• Office experience required

• High School Diploma/GED is required.
• 0–3 years of customer service/medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.