Maternal & Child Health Support Specialist

Job : 795641

Position: Communication Specialist

Client: IDOH

Location: Indianapolis, IN

Duration: 5+ Months

• Training will be from 8:30 am to 5 pm for 4‑6 weeks.
• Once training is complete, work hours are 10:30 am to 7 pm EST.
• Candidate must be on site in Indianapolis for the first day of work and to pick up equipment.
• Start date for position is 4/6/2026.

The MCH MOMS Helpline mission is to reduce the infant mortality rate in Indiana by connecting families with access to available resources focused on improving the health of mothers and their children. It uses a system model to promote cross‑sector collaboration, building efficient and effective early childhood systems that mitigate the impact of adversity and support protective factors among families—so that all children can grow, develop, and thrive to their full potential.

The MCH MOMS Helpline serves as a call centre within the Maternal and Child Health (MCH) Division at the Indiana State Department of Health. The focus of the position is to provide information, referrals, and resources to link mothers, pregnant women, women of childbearing age, and families to a network of services within their community. The Communication Specialist is responsible for answering incoming calls, identifying the client’s barriers to accessing services, and bridging the gap between families and resources.

They also provide statewide services to reduce infant mortality rates in Indiana and offer screening & referral services for eligible, pregnant women in target counties by contacting them directly and referring them to home‑visiting services and resources.

• Handle the volume of incoming and outbound calls received daily with efficiency.
• Make and take calls, helping families navigate resources and referrals within the maternal and child life cycle using multiple intake screening processes.
• Follow up with all clients engaged in the system to ensure quality is achieved.
• Develop in‑depth knowledge of existing early childhood systems, including Help Me Grow IN, Home Visiting, Early Childhood, Special Education, and Children and Youth with Special Health Care Needs programs—eligibility, referral/application processes, due process information, and related support services.
• Assist with compiling and mailing out information packets to families referred to services or screening tools, or other community‑based resources, as needed.
• Sends out confirmation letters and resource information to referral sources.
• Assist in maintaining the filing system for all cases.
• Attend staff meetings, conferences, and workshops regularly to upgrade professional skills and understand systems and current best practices for working with mothers, children, and families.
• Work effectively as a team member and provide assistance to other staff members as needed.
• Utilize effective communication skills to assess client needs and direct them to appropriate resources and referrals.
• Assist clients in submitting full Medicaid applications and obtaining navigator licenses.
• Maintain knowledge of community resources and service providers statewide, identifying gaps, barriers, and system issue trends families experience in utilizing services.
• Apply knowledge of Information and Referral (I&R) standards and utilize the Vision Link Database.
• Assist Lead CS in producing caller data reports by reporting number of calls made and other filters such as referrals, call type, needs, and providers on a daily basis.

• Education:
  
  Bachelor’s (or higher) degree in Communications, Social Work, or related health or human services field.
• Experience in positions involving maternal needs, special needs, or work with very young children.
• Knowledge of typical and atypical child development and special needs conditions.
• Prior experience utilizing databases and ability to produce data reports.
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel) and SharePoint.
• Well‑developed written and verbal communication skills.
• Bilingual in English/Spanish/Burmese/Haitian‑Creole.