AR Specialist

Rethink Behavioral Health is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform () provides clinical, staff training, and practice management tools for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth, and we are looking for the right person to join our billing service team.

Our Billing Services Division specializes in Revenue Cycle Management and Enrollment and Credentialing services. We support mission‑oriented companies that impact the lives of thousands of individuals with autism and their families. We are excited to offer the opportunity for professional and collaborative individuals to grow and be part of something exciting.

The A/R Specialist is responsible for supporting our billing teams by working with insurance companies to ensure efficient and prompt reimbursement for therapy sessions and by actively pursuing all outstanding A/R for customers supported within the RCM division.

• Review A/R Aging Reports and follow up on rejections and denials.
• File appeals to insurance and to insurance commissioner as needed.
• Submit corrected claims when needed.
• Be the expert on assigned accounts and act as lead for communication between Customer Success Team and billing and posting teams.
• Review customer account reports, respond to requests for information from clients, and track progress to ensure any flags or concerns are being resolved in a timely manner.
• Own all incoming account‑specific tickets in Sales Force and work with Customer Success Team, Billing and Posting teams to obtain correct information and resolve outstanding items.
• Monitor and analyze customer account health compared to industry benchmarks and identify actions needed to resolve outstanding issues or projects.
• Work closely with the internal Compliance team on accounts identified as above benchmarks or at risk.
• Research specific payor billing rules as needed.
• Ensure strict HIPAA‑compliant confidentiality with all client‑related data.
• Review & interpret payor contracts when applicable.
• Stay informed about Payor and Industry Billing rules.
• Measure and monitor key metrics related to work performance.
• Foster a positive work environment for colleagues.

• HS Diploma or Equivalent.
• Willing to learn.
• Positive attitude and loves a good challenge.
• Professional phone skills.
• Exceptional attention to detail, critical thinking, and excellent communication with internal teams and insurance companies.

• Previous ABA billing experience. Speech, OT and Mental Health experience would be a plus.
• Minimum 1‑year experience working in an office setting.
• Minimum 1‑year experience in billing both major commercial insurance companies as well as state Medicaid programs.
• Experience using Billing Software, EMR and Clearinghouse systems (Azalea, Kareo, Waystar, Trizetto).
• Experience using insurance company websites/ports.
• Proficient using Microsoft Suite (Outlook, Excel, Word).

• Bachelor’s degree preferred; HS Diploma or Equivalent required.

• PTO and Vacation Days after a 90‑day introductory period.
• Paid Holidays.
• Generous Health, Dental & Vision benefits package.
• 401(k) + Matching.

Full‑time, Monday‑Friday (8‑5 PM) Hourly.

AL, AR, AZ, CA, CO, FL, GA, , IL, IN, IA, MO, NC, NE, NY, OH, PA, SC, TN, TX, UT, VA.

Rethink First is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

Accommodations are available for applicants with disabilities.