Business Office Manager

Overview

The Business Office Manager is supervised by the Chief Financial officer with the responsibility to develop the Business Office department in a manner that enables the hospital to achieve its cash collection and accounts receivable goals through management of the business office staff and related functions, including billing, and collection/follow-up.

• Competitive pay rates
• Medical, Dental, and Vision Insurance
• NPH 401(k) plan with up to 4% Company match
• Employee Assistance Program (EAP) Programs
• Generous PTO and Time Off Policy
• Special tuition offers through Capella University
• Work/life balance with great professional growth opportunities
• Employee Discounts through Life Mart

• Directs inpatient collection efforts to meet organization and business office goals and objectives.
• Ensures appropriate in-house amounts due from clients are collected prior to discharge.
• Establishes and monitors collector goals and timetables.
• Provides client financial counseling as appropriate to resolve account problems including disputed amounts and credit balances.
• Maintains an effective exchange of account information between business office staff, other hospital departments and external agencies.
• Recommend benchmarks against which to measure the performance of the business office operations.
• Comply with local, state, and federal government reporting requirements.
• Maintains a system of controls over billing/collection transactions
• Maintains a documented system of billing/collection policies and procedures
• Manages cash collection; maintains journal and receipts accurately
• Ensure maximum reimbursement through measures including writing appeals on payment and billing issues and initiating retro reviews.
• Assures all adjustments are posted accurately and timely; maintains administrative adjustment logs and documentation.

Education: Associate's degree in Finance or Business Administration required. Alternatively, 5 to 10 years of relevant experience in a Business Office Manager role may be considered in lieu of an Associate's degree.

• Minimum of 3 years of experience in hospital admitting, billing, and collections required.
• Previous leadership or supervisory experience preferred.
• Must demonstrate expertise in analysis, decision making, autonym, time management, oral and written communication, and computer use.
• Good communication and organization and interpersonal skills.
• Resolve and reconcile traditional Medicare claims through the DDE system.
• Good assessment skills and understanding of the insurance and managed care arenas.
• Ability to function independently.
• Able to communicate the hospital objectives and goals to outside individuals and referral sources.