Patient Service Representative

Location: Fox Ridge

Job Summary:

Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office.

Job Duties /Responsibilities:

Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members

Efficiently conducts check-in, check-out, and rescheduling procedures

Verfies insurance coverage

Collect copays and balances at time of appointment

Answers, triages, and appropriately routes incoming calls

Explains office policies, insurance coverage, and services available to patients

Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider

Accurately enters all patient demographic, billing, and insurance information in the Electronic Medical Record (AllScripts)
Receives, reviews, and distributes documentation to appropriate staff members in a timely manner

Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation

Follows established protocols for opening and closing office

Performs other duties as assigned

Education

Experience:

HS Graduate or Equivalent Years of Related

Experience:

None License/Certificate

Required:

No

Driver's License

Required:

Yes Travel Requirements:>25%
Age Requirement:18+

Job Requirements:

Accurate data entry

Ability to multi-task Excellent organizational and time management skills

Strong attention to detail

Ability to work well with a rural health/diverse population.well-rounded personality

Ability to work in a fast-paced environment

Ability to work with integrity, professionalism, and confidentiality

Abides by all hospital policies and procedures

Abides by HIPAA (Health Information Portability and Accountability Act) guidelines

Preferred

Skills:

Knowledge of medical terminology

Familiarity with Allscripts, Epic, CPSIExceptional customer service skills

Knowledge of Medicare, Medicaid, and other insurances
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