Medical Support Assistant

The Department of Veterans Affairs, Indianapolis VA Medical Center Primary Care is seeking full performance level Medical Support Assistant (MSA) that will serve as a Check-in Clerk for the assigned clinic and is a foundational role within the overall clinic operation. This position serves as the first point of contact for all Veterans and visitors to the facility and is the first step in facilitating Veterans receiving care once they have arrived.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

• United States Citizenship
  :
  Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: None
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None
• Foreign Education
  :
  To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

In addition to meeting basic requirement listed above, applicant must possess at least one year experience at or equivalent to work at the next lower level, GS5 (Full Performance level), that provides the knowledge, skills, and abilities to perform successfully the work of the position.

• Experience or Education
  .
  • Experience. One year of creditable experience equivalent to the next lower grade. OR
  • Education
    . Two years of education above high school. TRANSCRIPTS REQUIRED
• Demonstrated Knowledge, Skills, and Abilities
  . In addition to the experience or education above, candidates must demonstrated all of the KSA's below:
  • Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
  • Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
  • Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information(PII) into or from electronic health records, scheduling systems, and/or reports.
  • Ability to schedule medical appointments in a clinical setting.
  • Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
  • Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with [internal and external customers.

For more information on this qualification standard, please visit https://(Use the "Apply for this Job" box below). Standards/.

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, or driving an automobile, etc. No special physical demands are required to perform the work.