Spa Consultant

Job Description

Are you a people person, outgoing, and have outstanding customer service skills?.....Then this is the job for you!

Massage Luxe is the industry leader in wellness, providing massage therapy, professional skincare, and stretch services to thousands of members and guests.

The ideal candidate for this position would have experience in sales or customer service. Spa, Salon, or Fitness industry experience is preferred but not required. An understanding of how to maximize every opportunity to drive member sign up and grow the clinic is a must!

MUST BE AVAILABLE ON WEEKENDS

JOB DESCRIPTION:

• ENERGETIC AND OUTGOING!
• Enrolls new members.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive environment
• Establishes and maintains an effective referral program
• Conducts telephone inquiries/follow up calls/customer care calls
• Maintains accurate records using established Massage Luxe systems
• Follow up and follow through activities with all prospective clients (lead nurturing)
• Responds immediately to member requests, inquiries, and concerns
• Has exceptional customer service with a friendly disposition
• Properly onboard new members to create an amazing first impression and experience.
• Works closely with massage therapist and esthetician team to ensure that processes are fulfilled
• Shifts are a mixture of days, nights, and weekends

Massage Luxe is the industry leader in wellness, providing massage therapy, professional skincare, and stretch services to thousands of members and guests.

Massage Luxe is the industry leader in wellness, providing massage therapy, professional skincare, and stretch services to thousands of members and guests.