Registration Specialist I

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This role facilitates patient flow and ensures accurate financial and demographic records for optimal reimbursement and clinical outcomes. Responsibilities include patient registration, appointment scheduling, insurance verification, explaining policies and charges, collecting payments, and answering calls. The position requires strong patient service, communication, and problem-solving skills, with a focus on putting patients first, respect, collaboration, and empathy. A High School Diploma/GED is required, with preferred experience in a healthcare setting and knowledge of medical coding and terminology.

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.

Answers incoming calls and directs patients and visitors appropriately.

• Onsite, Monday–Friday
• Start time: 8:00 AM or 9:00 AM (must be flexible to work either)
• Optional Saturdays: 8:00 AM – 12:00 PM

• Patient registration and check-in
• Welcome and assist patients and families in a professional, compassionate manner
• Verify insurance and ensure financial accuracy
• Schedule appointments and manage patient communication
• Answer incoming calls and direct patients/visitors appropriately
• Explain department/hospital policies, charges, and procedures
• Collect payments and enter charges into appropriate systems
• Maintain compliance with confidentiality and regulatory requirements
• Support overall patient flow and clinic operations

Collaborates with:

• Clinic staff and physicians
• Billing and authorization teams
• Leadership
• Patients and families

• Exceptional patient service and empathy
• Teamwork and collaboration
• Accountability and reliability
• Problem-solving ability

• 3 Months: Training complete; able to independently check in patients
• 6 Months: Competent understanding of office workflows and expectations
• 1 Year: Fully proficient and consistently performing in role

Our team is built on:

• Putting patients first
• Respect, collaboration, and empathy

Onboarding includes:

• ~2 weeks of structured training (online modules + clinic-based learning)
• Additional mentorship and ongoing support

• Interview patients to obtain accurate medical and demographic information
• Ensure data accuracy for billing and clinical systems
• Coordinate patient movement through the clinic efficiently

Qualifications:

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

About Indiana University Health

Indiana University Health is a comprehensive, statewide academic health system based in Indiana. It operates numerous hospitals, physician offices, and health centers, providing a full range of patient care, research, and medical education services.