Team Lead Medical Assistant

Community Go Health Team  Lead Medical Assistant

Full time

The Team Lead Medical Assistant supports providers, Radiologic Technologists, and patients by overseeing day-to-day clinical and administrative operations within the center. This role blends leadership responsibilities with hands-on patient care, ensuring high-quality, efficient service delivery.

This position plays a key role in driving operational excellence, supporting team performance, and delivering an exceptional patient experience aligned with our mission and core values:
Collaboration, Innovation, Diversity & Inclusion, Integrity, and Accountability.

• Provide day-to-day supervision and support to center team members
• Oversee daily operations including inventory, ordering, cash handling, and follow-ups
• Conduct monthly inventory and approve supply orders
• Support ROM with patient concerns and center-level escalations
• Participate in hiring processes and provide feedback on candidates
• Assist with performance management, coaching, and development of team members
• Support MOD (Manager on Duty) responsibilities including meetings, events, and weekend coverage
• Partner with leadership on KPIs and strategic initiatives (NPS, patient flow, registration accuracy, etc.)
• Assist with staffing coverage as needed, including last-minute callouts

• Perform patient intake, including medical history, vitals, and visit documentation
• Conduct point-of-care testing (e.g., flu, strep, urinalysis, ECG)
• Prepare patients for exams and support providers during visits
• Educate patients and provide updates on care status
• Coordinate referrals and follow-up care
• Complete patient registration, insurance verification, and co-pay collection

• Maintain accurate medical records and EHR documentation
• Ensure clinic cleanliness, stocking, and readiness
• Perform opening/closing procedures and end-of-day reporting
• Monitor equipment calibration, QA/QC logs, and submit maintenance requests
• Conduct patient follow-up calls and manage communications
• Support compliance with company policies, including corrective action processes

• High school diploma or equivalent required
• Graduate of an accredited Medical Assistant program preferred

• 2+ years of Medical Assistant experience required
• 5+ years of healthcare or relevant experience (or military medical experience) may be considered in lieu of certifications
• Leadership or supervisory experience preferred

One of the following is required:

• CMA (AAMA)
• RMA (AMT or AAH)
• CCMA (NHA)
• NCMA (NCCT)
• NRCMA (NAHP)
• ARMA

OR accepted at hire:

• EMT, CNA, LPN, or RN

Additional requirements:

• BLS certification (required at hire)
• CPOE certification within 2 weeks of start (if not already certified)
• Valid driver's license and successful MVR check

• Strong knowledge of medical terminology and clinical workflows
• Excellent time management and multitasking skills
• Strong communication and interpersonal skills
• High attention to detail and organizational ability
• Proficiency in Microsoft Office and Electronic Health Records (EHR) systems
• Customer service-focused with strong problem-solving skills

• Collaboration:
  
  Builds strong partnerships across teams
• Innovation:
  Drives efficiency and process improvements
• Diversity & Inclusion:
  Fosters an inclusive, respectful environment
• Integrity:
  Acts ethically with professionalism and accountability
• Accountability:
  Takes initiative and delivers results

• Must be able to work flexible schedules, including weekends and holidays
• May be required to travel between centers as needed
• All other duties as assigned