Front Desk Representative

Description

Are you a compassionate and detail-oriented person who thrives in a collaborative, patient-centered environment? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work closely with physicians and clinical staff in a specialty setting that blends advanced medicine with heartfelt care.

The Front Desk Representative role provides patients with a warm and professional first impression while ensuring smooth day-to-day operations of the clinic front office. As a key member of our team, you will:

• Greet and check in patients while providing a welcoming, supportive environment
• Verify patient demographics, insurance information, and required documentation
• Answer incoming calls and respond to patient inquiries in a professional and compassionate manner
• Collect payments and assist with basic administrative and billing support
• Support physicians, clinic and administrative staff with front office coordination and workflow
• Always ensure patient confidentiality and compliance with HIPAA and clinic policies
• Other administrative and operational related duties as assigned

• Consistent Monday - Friday, 7am - 4pm schedule
• Specialized training applicable to fertility care setting
• The opportunity to make a lasting impact in patients' lives during a meaningful journey
• Competitive pay, with medical, dental and vision insurance, paid time off, and paid holidays

• High school diploma or equivalent?
• Minimum 1 year of experience in medical front office, reception, or patient services
• Strong interpersonal and customer service skills
• A passion for women’s health, fertility experience also a plus
• Strong communication skills & a team player
• Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems
• Detail-oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism