Township Services Case Manager

Description Summary

The Township Services Case Manager is responsible for working with Township citizens with available financial assistance to the extent allowed under legal and policy limits. In all instances, the Township Services Case Manager will support and uphold Federal and State law, procedures, and vision. The incumbent works with people in the department, throughout government, and those who reside in Wayne Township, with diplomacy, tact and patience.

• Maintain client confidentiality, treat all clients and colleagues with respect
• Understand and appropriately interpret Township Assistance codes for assistance approval and denial
• Complete and assist clients with completion of their assistance application for assistance
• Conduct thorough interviews with clients, gather all necessary information
• Record notes from the conversation with the client, and other data relevant to the case in the client case file
• Schedule home visit if necessary
• Determine level and type of assistance necessary, and for which the client is eligible
• Review necessary details related to potential assistance, including those related to a landlord, social security eligibility, utilities, employment, among others
• Seek out and facilitate supporting agencies and programs that may be available to help the client
• Issue vouchers and payments appropriately and in a timely manner
• Prepare and explain the TA-1A letter, obtain necessary signatures
• Assist with funeral, burial and/or cremation if necessary
• Answer questions and provide information via telephone
• Support Township Assistance colleagues
• If a notary, notarize documents as requested within guidelines
• Properly update and maintain case files
• Perform other duties as requested

• High School graduate or equivalent
• Ability to communicate effectively, both orally and in writing.
• Understanding of the laws governing Wayne Township Assistance, and the ability to interpret them
• Skilled in the use of a personal computer and the microsoft suite of software programs; experience with database utilization

• This position requires long periods of sitting and standing
• A high degree of interpersonal interaction, speaking with individuals and groups is required, including with some who may be stressed and/or agitated
• Employees may be required to lift and carry up to 20 lbs
• Dexterity, use of a computer keyboard is required
• Ability to perform basic math calculations, and make decisions based on laws and policies, and the ability to interpret those laws and policies
• Must have the ability to prioritize a workload, meet deadlines, adjust based on demands, and organize a number of projects, and work through a number of process toward project completion
• Must be able to adapt to revisions in procedure and work assignment
• Ability to maintain confidentiality, use discretion with personal and private information
• Must be able to make decisions, with information available, in stressful situations, must be able to maintain composure in stressful situations