Maternal and Infant Health Program Navigator

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Full Time Paoli, IN, US

Salary Range: $20.00 To $27.50 Hourly

The Maternal and Infant Health Navigator (Coordinator) is responsible for coordinating, supporting, and navigating care and services for pregnant individuals, postpartum patients, infants, and families participating in the organization’s Pre and Post Natal care
.

The Navigator serves as a central point of coordination between patients, families, clinical and external partners. The position helps remove barriers to care and supports patients in successfully accessing prenatal, postpartum, pediatric, behavioral health, social, and community services.

The Navigator provides person-centered, culturally responsive, trauma-informed, and strengths-based navigation throughout the maternal and infant continuum of care. The position is focused on improving access, continuity, engagement, health outcomes, and connections to resources for mothers, birthing individuals, infants, and families.

This position does not replace or independently perform the clinical functions of physicians, nurses, midwives, behavioral health providers, or other licensed professionals. Instead, the Navigator works as an integral member of the interdisciplinary care team to ensure patients receive the appropriate services, follow‑up, education, referrals, and support.

The Maternal and Infant Health Navigator is also responsible for maintaining accurate documentation, tracking program activities and outcomes, supporting grant‑required reporting, identifying gaps in services, and helping the organization achieve the goals and measurable objectives established under the Grow Grant.

• Serve as the primary navigation contact for assigned pregnant, postpartum, maternal, infant, and family populations.
• Conduct outreach to patients identified through referrals, clinical reports, registries, screenings, care gaps, or other approved identification processes.
• Assess patient and family needs and develop an individualized navigation plan in collaboration with the patient and care team.
• Help patients understand their care plan, upcoming appointments, referrals, screenings, and recommended services.
• Assist patients with scheduling and coordinating prenatal, postpartum, pediatric, behavioral health, dental, specialty, and other appropriate appointments.
• Support continuity of care throughout pregnancy, delivery, postpartum, and the infant's first year of life.
• Follow up with patients after missed appointments, hospitalizations, emergency department visits, referrals, or other significant events.
• Identify barriers that may prevent patients from accessing care and work collaboratively with the patient and appropriate team members to resolve those barriers.
• Facilitate communication between patients and members of the healthcare team.
• Coordinate transitions between clinical, community, and social service settings.
• Help ensure patients understand where and how to obtain needed services.
• Provide appropriate reminders and follow‑up communications using approved organizational methods.

• Pregnancy testing and confirmation.
• Maternal behavioral health services.
• Substance‑use treatment and recovery resources when appropriate.
• Nutrition and food assistance. CHW
• Transportation assistance. CHW
• Housing and utility resources. CHW
• Insurance enrollment and renewal assistance.
• WIC and other nutrition resources.
• Family planning and reproductive health services.
• Domestic violence and safety resources, following organizational…