Patient Access Specialist; Interpreter

Martindale Brightwood Health Center

2855 N Keystone Avenue, Suite 100, Indianapolis, IN 46218

The Patient Access Specialist provides a variety of services to patients from point of entry to a variety of locations and specialties in a timely, accurate, courteous and professional manner. This position also exists to assure compliance with ADA and to provide equal access to people with all levels of abilities.

• First point of contact with patients, receives initial phone call from patient and/or referring Provider via telephone.
• Assesses patients’ needs to determine if patient needs to be triaged by a nurse and/or schedules appointment(s) for patient appropriately.
• Accurately completes registrations and pre-registrations for patients.
• Provides directions to health center locations.
• Provides direction to schedule transportation through patients’ insurance provider if needed.
• Provides patients with educational materials, written and/or verbal excluding clinical information.
• Collects, completes and data enters time audits for patient’s visits and no shows.

Full-time

• Full-Time
• Wednesdays 11am-8pm, remainder of the week 1st shift.

Job responsibilities listed above is a summary and does not include other tasks requested by Physician or Clinic Manager.

https://www.indyhealthnet.org/

Health Net is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, Health Net has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. Health Net annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services.

Health Net’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

• Currently not sponsoring work visa.
• High School Diploma or equivalent required.
• Bilingual in Spanish.

• Knowledge of medical practices and insurance providers preferred.
• Medical coding; ICD-10; CPT coding experience preferred.

• Strong interpersonal and customer service skills
• Excellent verbal and written communication skills.
• Ability to handle high call volumes (at least 80+ calls per day).
• Ability to work independently; handle detail and work well under pressure.
• Ability to effectively interact with a widely diverse population of patients, visitors and staff.
• Ability to make decisions; problem solve; and to provide sound judgment.
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Reliable transportation required, may require travel.

• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Will be exposed to all patient elements.
• Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

• Competitive Compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&DD
• Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off accumulates at start of employment and available to use.
• Tuition Reimbursement
• Employee Referral program

Fair Labor Standards Act Classification:
Non-Exempt

Health Net is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.