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• Receive inbound and place outbound telephone triage and scheduling calls
• Establish new patient/client well or healthcare appointments
• Schedule return care appointments and handle other patient/client requests
• Identify patients within the Eskenazi Health network
• Provide age-appropriate service for neonatal, infant, pediatric, adolescent, adult, and geriatric patients
• Provide high-quality customer service
• Schedule appointments and enter appointment dates and times
• Respond quickly and escal e delays in resolving patient concerns
• Answer telephone inquiries about Eskenazi Health, Specialty Clinics, and Ambulatory Care
• Obtain and verify medical record numbers and direct inquiries to appropriate service areas
• Document inquiries for medical, legal, and statistical purposes
• Inform Connections nurses about callers with emergent symptoms and serve as clinic liaison
• Explain patient obligation policies and direct patients without coverage to financial counselors

• 2 years of experience in call center, patient registration, scheduling, health information management, or similar experience in a healthcare setting required
• High School diploma or equivalent required
• Associate’s degree preferred
• Certificate in medical terminology highly preferred
• Availability for at least one weekend day per pay period for PRN coverage
• Positive demeanor and exemplary customer service skills
• Excellent oral and written communication skills, including age- and education-appropriate communication
• Basic mathematical and analytical skills
• Ability to establish priorities, multitask, meet deadlines, and follow written and verbal instructions
• Competency using standard office equipment, Windows, Word, Chrome, and Excel

Demonstrates expertise in patient scheduling and registration within a healthcare setting, providing high-quality customer service and effective communication across diverse patient demographics. Proficient in managing inquiries and documentation while utilizing standard office software and equipment.

• Patient Scheduling
• Customer Service
• Medical Terminology Certificate
• Call Center Experience
• Healthcare Experience

• Patient Registration
• Appointment Scheduling
• Medical Record Verification
• Basic Mathematical Skills
• Analytical Skills

• Positive Demeanor
• Excellent Communication Skills
• Multitasking Ability
• Deadline Management