Registrar M-F

Registrar (11:30am-8pm; M-F)

We asked Dawn, CEO - Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Hear from our team! Employee Q&A

We asked Christia , Chief Human Resources Officer: Q Why Eskenazi Health? Hear from our team! Employee Q&A

Date:
Aug 1, 2026

Location:

INdianapolis, IN, US, 46202

Organization: HHC

Division:

Eskenazi Health

Sub-Division:

Hospital

Req

Schedule:

Full Time

Shift: Varied (Days/Evenings)

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status Non-Exempt

The Registrar often serves as the first contact patients have with the system. The Registrar adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patients served (i.e. neonatal, infant, pediatric, preschool, school-age and adolescent, and adult and geriatric). This role also performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/ED/office setting.

• Proactively contributes to Eskenazi Health’s mission:
  Advocate, Care, Teach, and Serve with special emphasis on the vulnerable population of Marion County
• Registers patients by validating demographic information, identification of appropriate payer sources, executing general consent form authorizing treatment and securing and imaging appropriate documents (photo , insurance cards, etc.) into OnBase Front Office Scanning
• Adheres to all quality and productivity standards defined by the department
• Collects prepayment for pending services (when applicable) and co-pays as defined by patient insurances
• Reconciles the cash drawer
• Ability to work in any Patient Access area
• Follows appropriate policies and procedures in production at each area.
• Matches and retrieves appropriate patient from EHR
• Establishes priorities, meets deadlines, and follows written and verbal instructions
• Follows downtime manual processes with little or no supervision
• Interacts with local, state, and federal officers and inmates to identify appropriate payer sources
• Directs patients to financial counselors when no payer is identified and/or patient has outstanding balance
• Create a referral or schedule an appointment with Financial Counseling
• Informs patient and/or family of the patient obligation policy
• Determines if reason for visit is accident related (worker’s compensation, automobile accident)
• Accountability for accuracy of data collected and entered in systems
• Electronically or telephonically verifies patient's insurance eligibility and benefits
• Utilizes Experian system to verify address provided by patient
• Interacts with clinical and non-clinical staff in professional, efficient, and friendly manner
• Adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patients served

• Minimum of one (1) year experience in business, office management or health information management. High School Diploma or (GED with post-secondary education courses or certification in business, computers, and Office Management. Associate's degree preferred
• Must complete outpatient registration program and pass the exam with a score of 80% or higher

• Exceptional customer service and patient interviewing skills
• Working knowledge of insurance and third-party payers, patient billings and accounts…