Patient Service Technician CMV - Indianapolis

About the Role

The Patient Service Technician delivers, sets up, and picks up durable medical equipment, oxygen, infusion equipment, and medical supplies for homecare patients. You will educate patients on the basic use of their equipment, assist with equipment-related questions, and provide compassionate, professional service in patients’ homes.

This role directly supports patients’ safety, comfort, and independence  will do more than deliver equipment—you will ensure that patients and caregivers understand how to use essential medical equipment safely and confidently.

• Hands-on delivery and patient-facing position
• Combination of driving, equipment setup, and customer service
• Independent daily route management
• Opportunity to help patients receiving care at home
• Emergency and on-call delivery responsibilities as needed
• Training through Apria Healthcare’s Driver Training Program

• First Shift: Approximately 8:30/9:00 AM–5:00/5:30 PM
• Second Shift: 3:30 PM–12:00 midnight
• Multiple shifts are available based on operational needs

• Must be available to participate in the evening on-call rotation
• On-call coverage is required approximately four weeks per year
• Must respond to emergency delivery requests during assigned on-call periods

• Daily travel in a company vehicle to patient homes and other service locations
• Must safely drive during the day and at night in varying weather and traffic conditions
• Occasional travel by automobile or plane may be required

$19.60–$22.00 per hour. Actual compensation may vary based on experience, skills, education, and location

• Deliver, set up, and pick up medical equipment and supplies from patients’ homes
• Teach patients and caregivers the basic use of equipment
• Help patients troubleshoot basic equipment-use concerns
• Schedule and organize daily deliveries and pickups by geographic territory
• Load and unload durable medical equipment, infusion equipment, oxygen, and medical supplies
• Complete delivery logs, pickup and delivery forms, reimbursement documents, and vehicle maintenance records
• Follow applicable DOT, FDA, Joint Commission, hazardous-material, vehicle-inspection, and maintenance requirements
• Report unsafe or unsanitary conditions identified in patients’ homes
• Maintain daily vehicle inspection, maintenance, and incident reports
• Perform routine vehicle checks, including fuel, oil, fluids, tire pressure, and brakes
• Report vehicle or equipment malfunctions to the appropriate supervisor
• Clean equipment and assist with minor equipment repairs when needed
• Use hand tools, material-handling equipment, carrying devices, and appropriate personal protective equipment
• Respond to emergency deliveries and participate in on-call coverage as required
• Perform additional duties as assigned

• High school diploma or equivalent education or experience
• At least one year of related work experience
• Must be at least 21 years old at the time of hire
• Minimum of three years of driving history
• Valid driver’s license
• Successful completion of Apria Healthcare’s Driver Training Program
• Ability to meet applicable DOT, FDA, and Joint Commission requirements
• Basic computer and math skills
• Ability to read, write, and communicate effectively in English
• Ability to safely operate a motor vehicle during the day and at night
• Ability to complete accurate delivery, patient-service, and vehicle documentation
• Ability to work in patient homes and adapt to different environmental conditions

• Frequently lift equipment weighing between 10 and 160 pounds from varying heights
• Carrying equipment distances of up to approximately 350 feet, including on stairs or in elevators
• Push or pull…