Registration Specialist

Position Overview

This role supports a

Monday–Friday | 7:00 AM – 4:00 PM

Onsite

This role supports a busy Primary Care Residency Clinic with approximately 70 providers at various stages of training and development. The clinic serves up to 200–220 patients per day
, requiring a highly organized, customer-focused professional who thrives in a fast-paced healthcare environment. As a Registration Specialist, you will be the first point of contact for patients and play a critical role in ensuring smooth patient flow, accurate registration, and optimal clinical and financial outcomes.

• Check in patients and facilitate patient flow from entry to destination in a timely, accurate, and professional manner
• Verify and update insurance, demographic, and financial information
• Manage medical records, scanning forms, referrals, DME, and Luma-related tasks
• Enter and validate charges in appropriate systems and collect required payments
• Schedule appointments and interview patients to obtain necessary medical information
• Explain departmental and hospital charges, policies, and procedures
• Answer incoming calls and direct patients and visitors appropriately
• Support high-volume clinic operations (up to 220 patients per day)
• Collaborate closely with providers and staff in a team-based environment

• Experience with Cerner (preferred)
• Prior medical or healthcare experience strongly preferred
• Knowledge of insurance verification and coverage interpretation
• Strong computer skills; ability to quickly learn new systems
• Willingness to learn, adapt, and assist where needed
• Ability to work efficiently in a fast-paced, high-volume setting
• Excellent communication, organization, and customer service skills

• High School Diploma or GED required
• Relevant experience in a healthcare setting preferred
• Ability to learn and retain medical coding concept
• ICD-10 and CPT knowledge preferred
  
  Familiarity with medical terminology and clinical workflows preferred
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

• Onboarding will include a combination of virtual training classes and hands-on, on-the-job training
• Ongoing support provided by a collaborative and experienced team

We are a close-knit, supportive team that works well together and values collaboration, flexibility, and mutual support in delivering excellent patient care.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.