Bilingual Spanish Field Care Coordinator; NYC area)

As a valuable member of the Healthfirst Care Management team, the Field Care Coordinator (FCC) is responsible for conducting local home visits for Healthfirst members. During these care management visits, the FCC may perform a home environment assessment, administer health questionnaires, retrieve necessary documentation, and/or facilitate a video visit with a Healthfirst Care Manager or Clinical Eligibility Nurse to conduct other required assessments.

When needed, the FCC also supports Healthfirst clinical teams by providing translation services.

The schedule is Mon-Fri 9AM-5:30PM and requires travel to the boroughs, Westchester and Long Island. Please note you will only be scheduled for the in-home appointments in 1-2 zip codes close to each other on the same day.

• Schedules and conducts multiple home visits per day (clustered in small geographic areas)
• Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and member-to-employee conversation
• Responds to and, when needed, escalates member questions, as directed
• Properly documents findings in Healthfirst information systems
• Collaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.) to ensure member needs are prioritized and addressed
• Collects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient
• Additional duties as assigned

• High school diploma or GED
• Bilingual in English and Spanish,
• Experience using health information systems to document or retrieve information
• Proficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and Excel
• Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester

• In alignment with our hyper local mission, it is highly preferred that the incumbent resides within a commutable distance to their assigned field location
• Ability to commute by car/vehicle
• Prior experience in a field-based health care role (home visits a plus)
• Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call-center
• Experience with geriatric or other frail populations, including their caregivers, or in a health care officeli>
• Familiar with areas of NYC, Long Island, and/or lower Westchester
• A valid NYS driver’s license or

Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers or calling  . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying.

Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

All hiring and recruitment at Healthfirst is transacted with a valid…