Community Health Worker

The Community Health Worker (CHW) serves as an integral member of the client’s support team and works alongside their other team members – Care Managers (CM), Supervisors, and Directors – to provide person-centered goal setting, education, and support for those experiencing care transitions, living with a chronic condition, or other determined eligibility. The CHW will work directly with the individual, their supports, and other members of their care team to improve health outcomes and self-sustainability for individuals served by CICOA and in the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Customer Service

• Serves as an ambassador for CICOA’s Mission, Vision and Values when representing CICOA internally and externally.
• Role models CICOA’s commitment to ICARE values of Integrity, Courage, Accountability, Respect, Excellence
• In all interactions, focuses on the exceptional experience and positive health and customer service
• Timely in responding to individual, members of their circle of support, health care professionals and other team members needs and requests
• Displays positive beliefs and feelings regarding older adults and those of any age with a disability
• Displays a strong level of comfort with collaborating and conducting home visits with older adults, individuals with disabilities and the communities where they live

Teamwork and Communication

• Demonstrates CICOA’s communication expectations when interacting with others on CICOA’s behalf, including health care staff, social service staff and others involved
• Strong oral and written communication skills, including ability to interact regularly with all members of the team to assure care coordination
• Knowledge of public health terminology, program evaluation and quality improvement principles
• Provide consistent reports to team Supervisor, Assistant Director, CHW team and other data collection sources
• Participates in team coordination/case conferences for assigned participants
• Attends workshops, team and Departmental Meetings, General Staff meetings and trainings as directed by team supervisor
• Completes accurate, timely, comprehensive documentation

Care Delivery

• Strategize and Implement ways to reduce barriers to health care access and improved health overall to the population served
• Implement educational programs and empower individuals to increase health knowledge and healthy behaviors
• Collaborate with team members (CMs, Sups, Directors) for shared clients to ensure a continuous loop of care across programs
• Identify and address individual and community need around health education and access to healthcare resources
• Provide informal counseling and social support in one-on-one and group meetings with those involved in programming
• Facilitate context-appropriate health education for clients and stakeholders
• Build consumer/client capacity by increasing self-sufficiency through motivational interviewing and client-centered planning
• Conducts home or phone visits to provide support, encouragement, goal setting, and guidance.
• Remains composed and effective when faced with unexpected and uncomfortable situations
• Obtains needed medical and assessment information
• Provides community resource referrals, participant advocacy, support, outreach, and follow-up
• Demonstrates good judgement and critical thinking skills in identifying client’s needs and escalating to the care team as required by departmental protocols
• Commits to an exceptional level of time management and organizational skills with the intention of obtaining desired outcomes.

Technology

• Independently manages data entry into the document management system as well as documents appropriate information as required
• Acquires and maintains competence in use of…