Audience & Donor Manager

Our client, The Cabaret, is growing again!

Founded in 2009, The Cabaret is a nationally acclaimed premier home for intimate cabaret where artists are uplifted, audiences belong, the next generation thrives, and our community is strengthened through world‑class artistry and radical hospitality.

Reporting to the Chief Advancement Officer (CAO), the Audience & Donor Experience Manager is a seasoned, relationship‑driven professional who leads The Cabaret’s guest services function while also supporting donor engagement and stewardship across the Advancement team. This is a current full‑time role with some newly expanded responsibilities on The Cabaret’s growing staff. This role ensures that every audience member and donor experiences The Cabaret’s signature Radical Hospitality, transforming transactional encounters into meaningful relationships that deepen loyalty and philanthropic connection to the mission.

The Manager plays an essential role in strengthening organizational systems, staff culture, and operational readiness, ensuring precision, excellence, and Radical Hospitality across every touchpoint.

As the leader of box office and front‑of‑house operations, this role oversees ticketing, guest experience, volunteer coordination, sales reporting, and patron/donor stewardship and hospitality. They work cross‑departmentally to ensure performance nights, donor touchpoints, and all audience communications consistently reflect The Cabaret’s commitment to excellence, belonging, and WOW‑level experiences.

This is a high‑impact role suited for an experienced manager with strong leadership skills and the ability to grow into broader strategic responsibilities. With demonstrated performance and alignment with organizational values, the position has the potential to progress into a future Director‑level role, supported by its high visibility within an entrepreneurial team and opportunities for mentorship and career development at one of Indy’s most beloved cultural institutions and leading nonprofit theaters.

All employees are expected to actively embody The Cabaret’s core Values:
We Deliver the WOW, We Practice Radical Hospitality, We Welcome Everyone, We Lift Each Other Up, and We Do the Right Thing.

The ideal candidate pairs technical expertise and a passion for CRM excellence‑combining accuracy, attention to detail, and a love of data‑with positivity, initiative, curiosity, warmth, integrity, and a genuine commitment to serving and caring for others. A flexible schedule is essential, including the ability to work evenings and weekends during performances and events. The Cabaret presents 40–50 performance nights annually in its award‑winning theater, with show weekends typically occurring twice per month.

• Lead, elevate, and refine all box office and guest services operations to ensure every patron and donor experiences seamless service, warm engagement, and The Cabaret’s signature Radical Hospitality.
• Serve as the organization’s primary front‑facing guest services representative, modeling hospitality standards that center empathy, responsiveness, professionalism, and belonging.
• Oversee comprehensive ticketing operations—including website user experience, phone services, seating maps, holds, sales, and performance‑night execution—ensuring accuracy, efficiency, and a polished guest experience.
• Recruit, train, schedule, and supervise volunteers and FOH support staff, cultivating a culture of teamwork, care, accountability, and values‑driven excellence.
• Provide real‑time problem‑solving and conflict resolution during performances, proactively anticipating and addressing guest needs.
• Maintain welcoming, aesthetically aligned lobby and reception spaces that reflect The Cabaret’s high‑touch, white‑glove service standards.
• Lead ongoing Radical Hospitality and “surprise and delight” initiatives by auditing guest, donor, and volunteer touchpoints and identifying opportunities to elevate experiences across the patron journey.
• Collaborate with leadership to embed hospitality standards into onboarding, training, evaluation tools, and FOH volunteer protocols,…