Front Desk Supervisor - Conrad Indianapolis

Front Desk Supervisor – Conrad Indianapolis (Job Number: HOT0

CCIS)

Conrad Indianapolis, 50 W. Washington St, Indianapolis, IN 46204

Conrad Indianapolis is seeking a Front Desk Supervisor to join the Front Office Team. As the city’s first true luxury hotel and the only Forbes‑recommended hotel in the state, this 23‑story tower features 241 rooms, 15,000 square feet of banquet space, and three food and beverage outlets, including The Capital Grille, Tastings – Wine Bar & Bistro, and in‑room dining.

Full‑time. Shift: Various – must be available weekdays, weekends, and holidays.

As a Front Desk Supervisor, you will assign work and ensure the completion of daily tasks in Front Office operations, delivering outstanding guest service and supporting financial profitability.

Key responsibilities include:

• Assign work and supervise team member performance in all Front Office procedures including guest check‑in and check‑out, lobby traffic flow, luggage assistance, telephone operator services, and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

We seek individuals who demonstrate Hilton’s core values of hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. Desired attributes also include quality, productivity, and customer focus.

Hilton is a leading global hospitality company celebrated for exceptional guest experiences, a strong commitment to diversity and inclusion, and comprehensive career growth opportunities.

Hilton offers a robust benefits package designed to support the well‑being of Team Members:

• Access to pay when needed through Daily Pay
• Medical insurance coverage for you and family
• Mental health resources, including Employee Assistance Program
• Best‑in‑class paid time off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave support
• Debt‑free education via Guild Education partnership
• 401(k) plan with company match
• Hilton Shares – employee stock purchase program (ESPP) at 15% discount
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary by property-specific terms and conditions of employment.

Equal Opportunity Employer – AA/Disabled/Veterans.