Fairfield Inn & Suites Indianapolis East - Front Desk Agent

Fairfield Inn & Suites Indianapolis East - Front Desk Agent Address 7110

E. 21st St., Indianapolis, IN, 46219

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

* Newly renovated Guest Room featuring new furniture, new double pillow top mattresses and bedding, 37 Flat Panel TV's with High‑Def
* At Fairfield Inn & Suites Indianapolis East, we are an award winning hotel which is conveniently located 7 minutes east of Downtown Indianapolis via I-70. The hotel has close proximity to the Indianapolis Convention Center, Lucas Oil Stadium, NCAA Hall of Champions, Conseco Fieldhouse, Indiana State Fairgrounds, Indianapolis Museum of Art (IMA), Indianapolis Motor Speedway, Broad Ripple and Bulter University.

We pride ourselves on value and service with room service, free breakfast, a heated indoor pool/whirlpool, fitness center and business library. Additionally, being included in a multi‑hotel complex allows us to offer guests access to our full service Marriott, which features newly renovated indoor pool, expanded fitness center and restaurant, which are all on the same campus. Our upscale Fairfield Inn & Suites is ideal for both business and leisure travelers.