Guest Services Supervisor - Bottleworks Hotel

Description

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

Built for the modern traveler, the 104-key boutique Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities.

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the Guest Services Supervisor, you are directly responsible for all functions of the Front Desk including scheduling, training and special projects. You will manage computers, computer systems and office equipment. You will handle cash, checks, credit card transactions, including deposits and audits.

• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being applied.
• Responsible for guest service enrichment and recovery.
• Responsible for maintaining positive relationships with repeat guests and all corporate accounts.
• Assist with conducting inspections of the hotel property to ensure cleanliness and maintenance standards are met.
• Responsible for ordering and maintaining office supplies.
• Always maintain a neat and clean professional appearance.
• Ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied.
• Creation of Training Programs
• Maintaining the companies progressive discipline program and organized associate files in conjunction with Human Resources.
• Maintaining all reservations to maximize bookings and revenue in accordance with hotel standards.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.

• High School Diploma or equivalent

• Minimum 1 year hotel experience required

• Computer skills including Microsoft Office

• College degree preferred

• Supervisor experience preferred

• Knowledge of Opera PMS preferred

• U.S. Work Authorization (required).

At Geronimo Hospitality Group, we are cool people who work hard
. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.