Front Desk Supervisor - InterContinental Indianapolis

Front Office Supervisor

About IHG & The Inter Continental Indianapolis:
The Inter Continental Indianapolis brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 modern guestrooms, 17 luxurious suites, a lobby lounge and a stunning rooftop bar with iconic views of Monument Circle.

This position is responsible for ensuring that consistent high quality customer service is delivered by the Front Office Team.

• Supervise the operations of Guest Services.
• Maintain the highest productivity, employee morale, and guest service as possible.
• Assist Guest Services Manager/Assistant Manager in training employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
• Maintain and follow all operating and quality standards established for Guest Services.
• Maintain and follow procedures for credit control and handling of financial transactions.
• Follow all Occupational Health and Safety regulations.
• Check guests in and out of the hotel according to hotel and/or brand standards.

• High school education, GED, or equivalent experience required. A bachelor’s degree is highly preferred.
• Minimum 2 years of experience working within Guest Services/Front Office required in a luxury high‑volume hotel, conference center or resort with at least one of those in a supervisory role.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

The hourly pay rate for this role is $21. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. The range may be modified in the future and final pay will depend on factors such as education, experience, seniority, location, and performance.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. Bonuses, commissions, and other compensation are at the company’s discretion.
• If you require reasonable accommodation during the application process, please .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please  for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please  to read about applicable benefits.

Don't quite meet every single requirement, but still believe you’d be a great fit for the job? We'll never know unless you hit the “Apply” button. Start your journey with us today.

So, join us and you’ll become part of our ever‑growing global family.